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Folding AI into the Citizen Experience

StateTech Digital Workspace

DIGITAL WORKSPACE

Folding AI into the Citizen Experience

Contact centers are the front line of citizen services, and the agents assisting state and local constituents are at the mercy of the resources available to them. Used responsibly and strategically, artificial intelligence can vastly enhance those resources.

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DIGITAL WORKSPACE

Citizen-First Contact Centers

Digital Workspace Contact Centers

DIGITAL WORKSPACE

Citizen-First Contact Centers

Artificial intelligence adds enormous value to contact centers, especially when implemented on a solid IT foundation. Consequently, forward-looking state agencies all over the country are revamping their contact center solutions in preparation for AI.

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3 Opportunities to Elevate the Citizen Experience
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The Right Conferencing Tools Can Promote Meeting Equity
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Hybrid Work Strengthens Delivery of Citizen Services
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Tech Trends: Government Digital Transformation: E-Payments and E-Procurement
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NASCIO 2023 Midyear: State IT Leaders Continue Discussion on Retaining Cyber Talent
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Modern Workspace Management Builds on the Benefits of Classic Telework
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Hybrid and Remote Work Present New Challenges for Building Managers
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Fact or Fallacy: Digital Workplaces Involve Far More Than Purchasing Solutions
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Modern Workspace Management's Flexibility and Agility
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Agencies Embrace Modern Workspace Management for Distributed Workforces
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Tech Trends: Modern Workspace Management Improves Efficiency
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Tech Trends: 4 State and Local Government Trends to Watch in 2023
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States Embraced Digital Transformation During Pandemic Response
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How State and Local Governments Can Win the IT Hiring Competition
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How State and Local Governments Can Reduce Employee Attrition
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North Texas Civic and Private Organizations Unite for Innovative Collaboration
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States Experiment with Hybrid or Remote Models for Employees
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State and Local Agencies Keep Pandemic Workplace Lessons in Focus

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