StateTech Magazine - Technology Solutions That Drive Government https://statetechmagazine.com/rss.xml en Summer 2019 https://statetechmagazine.com/magazine/issue/2019/7/summer-2019 <span>Summer 2019</span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Tue, 07/16/2019 - 11:28</span> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/magazine/issue/2019/7/summer-2019" data-title="Summer 2019" data-via="StateTech" data-button-background="none"> <span> <span>Jul</span> <span>16</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/magazine/issue/2019/7/summer-2019" data-title="Summer 2019" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Fitok%3DXzgi53JC%26destination%3D%2F%253Fitok%253DXzgi53JC%26_exception_statuscode%3D404" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/magazine/issue/2019/7/summer-2019" data-title="Summer 2019" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> Tue, 16 Jul 2019 15:28:15 +0000 phil.goldstein_6191 42651 at https://statetechmagazine.com Hybrid Cloud Addresses the Unique Concerns of Government https://statetechmagazine.com/article/2019/07/hybrid-cloud-addresses-unique-concerns-government <span>Hybrid Cloud Addresses the Unique Concerns of Government </span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Tue, 07/16/2019 - 09:12</span> <div><p>Cloud services remain a top priority for state and local government IT leaders, as evidenced by consistently strong showings in polls by the National Association of State Chief Information Officers examining CIO priorities. <a href="https://www.nascio.org/Publications/ArtMID/485/ArticleID/744/State-CIO-Top-Ten-Policy-and-Technology-Priorities-for-2019" target="_blank">NASCIO 2019 survey respondents said cloud services </a>ranked <strong>No. 2 among state CIOs’ top 10 priorities for strategies</strong>, management and process solutions. </p> <p>Meanwhile, the hybrid cloud model has been <a href="https://statetechmagazine.com/article/2019/07/states-and-cities-take-advantage-all-options-hybrid-it">a strategic component for increasing cloud adoption</a>. Hybrid cloud empowers government to combine local and remote computing as necessary, as Utah state CIO Michael Hussey describes in the example of public safety video surveillance, which relies on <strong>on-premises storage to collect video files and cloud solutions to process and store the video data</strong>.</p> <p>“Just because of the sheer volume of the data we’re pushing to the cloud, we have staging servers on-premises,” Hussey says. “We take the police video, stage it locally and then the on-premises infrastructure pushes it to the cloud when there’s availability. There’s <strong>a hybrid approach, even for applications that reside in the cloud</strong>.”</p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/hybrid-cloud-infrastructure-report.html" target="_blank"><img alt="IT%20Infrastructure_IR_1%20(2)_0.jpg" data-entity-type="" data-entity-uuid="" src="/sites/fedtechmagazine.com/files/IT%20Infrastructure_IR_1%20(2)_0.jpg" /></a></p> <h2 id="toc_0">Governments Become More Comfortable with Cloud Security </h2> <p>As experts like those at <a href="https://www.cdwg.com/content/cdwg/en/brand/ibm.html" target="_blank">IBM</a> observe, <a href="https://www.ibm.com/downloads/cas/V4DGWDOZ" target="_blank">concerns over cloud security pose a barrier</a> to government adoption of the cloud. Public agencies have been <strong>particularly reluctant to turn to public cloud for critical or sensitive system</strong>s, IBM says. But the hybrid cloud model provides a means for agencies to choose a service based on data and security concerns.</p> <p>Stakeholders are becoming increasingly comfortable with cloud security overall. Public cloud workloads will experience roughly <strong>60 percent fewer security incidents</strong> than workloads housed in traditional data centers through 2020, <a href="https://www.gartner.com/smarterwithgartner/is-the-cloud-secure/" target="_blank">says Gartner’s Kasey Panetta</a>, highlighting growing confidence in the cloud across all sectors.</p> <p>But if adopting public cloud seems a step too far for the public sector, hybrid cloud allows government leaders to wade into the environment without fully committing. The Ohio Office of Information Technology <a target="_blank">captures this perfectly in its cloud computing guidelines</a>, which call for hybrid solutions in Software as a Service and integration solutions and private cloud in public safety or life-critical services. All states can benefit from weighing their cloud options as carefully as Ohio.</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/ryan-petersen"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/ryan-petersen-2013-headshot.jpg?itok=iV6msfy0" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/ryan-petersen"> <div>Ryan Petersen</div> </a> <a target="_blank" class="google-plus" href="https://plus.google.com/110888965639568833839/posts?rel=author"><span>Google+</span></a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=RyanPete&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Ryan has been a magazine and newspaper editor for 18 years, with the last 12 covering a variety of bases for CDW’s family of tech magazines. As Editor in Chief, he works on developing editorial strategy and is always on the lookout for new writing talent and sharing great stories with the IT world. In his spare time, Ryan enjoys spending time with his family, biking and obsessively following Iowa Hawkeye sports and Cubs baseball.</p> </div> </p> </div> </div> </div> </div> Tue, 16 Jul 2019 13:12:53 +0000 phil.goldstein_6191 42646 at https://statetechmagazine.com NACo 2019: NACo Starts Process to Revamp Technology Strategy https://statetechmagazine.com/article/2019/07/naco-2019-naco-starts-process-revamp-technology-strategy <span>NACo 2019: NACo Starts Process to Revamp Technology Strategy </span> <span><span lang="" about="/dashboard/mickey-mccarter" typeof="schema:Person" property="schema:name" datatype="">Mickey McCarter</span></span> <span>Mon, 07/15/2019 - 16:45</span> <div><p><strong>The National Association of Counties</strong> has started a process of outreach and engagement to examine and refine the association’s role in county technology decisions and innovation.</p> <p>Rita Reynolds, NACo’s new CTO, detailed the effort during a meeting at the <a href="https://www.naco.org/events/nacos-84th-annual-conference-exposition" target="_blank">National Association of Counties Annual Conference &amp; Exposition</a> in Las Vegas this week. Until recently, Reynolds had long served as the CIO of the County Commissioners Association of Pennsylvania.</p> <p>The strategy is in draft form right now and is expected to be finalized by the end of 2019. Its vision and mission align with NACo’s overall vision as an organization, Reynolds said, and its aim is to <strong>strengthen America’s county technology infrastructure and service delivery</strong>. Reynolds stressed that it is very early in the process, which will be a multiyear endeavor.</p> <p>The first focus group for the plan was held June 5-7 in Warren County, N.Y., with more than 30 attendees including county CIOs, IT directors, the chair of NACo’s IT Standing Committee, the NACo executive board, NACo staff and state association representatives. </p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/digital-transformation-report.html" target="_blank"><img alt="Digital%20Transformation_IR_1.jpg" data-entity-type="" data-entity-uuid="" src="https://fedtechmagazine.com/sites/fedtechmagazine.com/files/Digital%20Transformation_IR_1.jpg" /></a></p> <h2>NACo to Reach Out to a Wide Range of IT Stakeholders </h2> <p>As part of the effort, Reynolds and her team want to engage with NACo members to “develop a strong and interactive <strong>communication platform for county CIOs</strong>,” according to Reynolds’s presentation. Currently, there is not a nationwide network opportunity for county CIOs to connect, communicate, share ideas and solve problems together, she said. </p> <p>Potential objectives of the outreach include creating <strong>a collaboration platform for county CIOs and IT directors to network</strong>, identifying elected officials with technology interest and expertise, exploring the creation of a NACO Technology Advisory Council, and developing a membership portal of resources. </p> <p>The effort also invokes vendor engagement, with the goal of <strong>growing the vendor community and corporate partners</strong> that will be key to helping counties address their IT needs. Potentially, this may involve developing a process for engagement with tech vendors to gain knowledge about their products and services that could benefit county governments. </p> <p>NACo plans to also work with academia and will work to identify and develop <strong>a process for academic involvement</strong> in serving educational and tech needs for counties. This may involve meeting with universities to get knowledge of their expertise and opportunities for counties to work with them, as well as developing the process for creating a menu of education technology options for counties. </p> <p>Additionally, NACo plans to work with existing IT associations to support county tech needs and initiatives. NACo will potentially work with such associations to create <strong>a better understanding of the tech programming, services and educational opportunities</strong> for county IT leadership. NACO will also work to strengthen relationships with existing law firms that provide technology-related services. </p> <p>The next steps for the technology strategy include sharing an executive summary with CIOs from the first focus group, refining the document by adding phases, timeframes and costs to implement each objective, and getting more feedback on the document. <strong>The draft will be further refined</strong> in August, and NACo may hold more focus groups in the west by the end of September. The goal is for NACo’s executive board to finalize the strategy in December. </p> <p><em>Follow StateTech magazine's coverage of NACo’s 2019 conference at <a href="https://statetechmagazine.com/naco-annual-conference-2019" target="_blank">our conference landing page</a>.</em></p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/phil-goldstein"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/CoMfravQ_400x400.jpg?itok=W9IAwS8L" width="58" height="58" alt="Phil Goldstein" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/phil-goldstein"> <div>Phil Goldstein</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=philgoldstein&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Phil Goldstein is the web editor for <em>FedTech</em> and <em>StateTech</em>. Besides keeping up with the latest in technology trends, he is also an avid lover of the New York Yankees, poetry, photography, traveling and escaping humidity.</p> </div> </p> </div> </div> </div> </div> Mon, 15 Jul 2019 20:45:03 +0000 Mickey McCarter 42641 at https://statetechmagazine.com AI Tools and Analytics Provide Police with Critical Insights https://statetechmagazine.com/article/2019/07/ai-tools-and-analytics-provide-police-critical-insights <span>AI Tools and Analytics Provide Police with Critical Insights</span> <span><span lang="" about="/dashboard/mickey-mccarter" typeof="schema:Person" property="schema:name" datatype="">Mickey McCarter</span></span> <span>Mon, 07/15/2019 - 13:40</span> <div><p>A few years ago, the Chicago Police Department established <strong>six high-tech crime centers</strong> to connect surveillance cameras, gunshot detection platforms, predictive mapping and data analytics in high-crime neighborhoods.</p> <p><a href="https://www.govtech.com/public-safety/Drones-AI-Bodycams-Is-Technology-Making-Us-Safer.html" target="_blank">As Government Technology reports</a>, crime fell in neighboring areas. Chicago is now taking analytics even further with predictive analytics. The city works with <a href="https://www.cdw.com/content/cdw/en/brand/microsoft-interstitial.html" target="_blank">Microsoft</a> and Genetec to <strong>assist an integrated decision support system</strong> that provides police with crime insights.</p> <p>“AI is the next logical evolution in policing,” Jonathan Lewin, chief of CPD’s Bureau of Technical Services, tells Government Technology. “<strong>We have all this data</strong>, a lot of sensors, and incoming information from other open sources, including crime tips from citizens. So, plugging all of this into some kind of engine to gain insights and make connections that wouldn’t be obvious to a human is the next logical step.” </p> <p>“Genetec is taking advantage of <strong>Azure Media Analytics</strong>, a portfolio of machine-learning capabilities hosted on the Azure Media Services platform. For example, using the built-in indexer, the company can automatically generate captions or metadata, and enable users to easily search and analyze multiple files,” <a href="https://customers.microsoft.com/en-gb/story/genetec" target="_blank">Microsoft says in a blog post</a> describing the system in Chicago.</p> <p>AI technology that <strong>automates certain human tasks</strong> can use existing information to bolster predictive policing. As they wade into this pool, police departments around the country are finding artificial intelligence applications to be transformative. But critics say analytics tools like the integrated decision support system are only as good as the data being analyzed.</p> <p><a data-entity-type="" data-entity-uuid="" data-widget="image" href="https://www.cdw.com/content/cdw/en/orchestration/cyber-security-report.html" id="" rel="" target="_blank" title=""><img alt="Cybersecurity_IR_howstrong_700x220.jpg" data-entity-type="" data-entity-uuid="" src="https://fedtechmagazine.com/sites/fedtechmagazine.com/files/Cybersecurity_IR_howstrong_700x220.jpg" /></a></p> <h2>Machine Learning Assists Police in Recognizing Patterns</h2> <p>In 2012, New York City launched the <strong>Domain Awareness System</strong>, which tracks targets and gathers information about them, <a href="https://www.fastcompany.com/3000272/nypd-microsoft-launch-all-seeing-domain-awareness-system-real-time-cctv-license-plate-monito" target="_blank">according to Fast Company</a>.</p> <p>In recent years, the New York Police Department distributed smartphones to its officers that connect to the Domain Awareness system, which <a href="https://www1.nyc.gov/site/nypd/about/about-nypd/equipment-tech/technology.page" target="_blank">the department says</a> is “one of the <strong>world's largest networks of cameras</strong>, license plate readers, and radiological censors, designed to detect and prevent terrorist acts, but also of great value in criminal investigations.”</p> <p>In 2017, New York also hired <strong>100 civilian analysts</strong> to use a program called Patternizr, <a href="https://statescoop.com/how-the-nypd-is-using-machine-learning-to-spot-crime-patterns/" target="_blank">StateScoop reports</a>. The program is also available to all officers through the Domain Awareness System.</p> <p>“A collection of machine-learning models, which the department calls Patternizr, was first deployed in December 2016, but the department <strong>only revealed the system last month</strong> when its developers published a research paper in the INFORMS Journal on Applied Analytics,” according to StateScoop.</p> <p>“The models that comprise Patternizr are <strong>supervised machine-learning classifiers</strong>; that is, they are statistical models that learn from historical examples where classifications are known and are then used to predict the classification for samples for which the classifications are unknown,” <a href="https://gcn.com/articles/2019/04/11/nypd-crime-patterns-ml.aspx" target="_blank">the INFORMS Journal report reads</a>, according to GCN. “In the case of Patternizr, each example is a pair of crimes, and the classification is whether the two crimes are in a pattern together.”</p> <p>“Other police departments could take the information we’ve laid out and <strong>build their own tailored version of Patternizr</strong>,” NYPD Assistant Commissioner of Data Analytics Evan Levine tells GCN.</p> <p><a href="https://statetechmagazine.com/article/2019/06/how-ai-based-tech-improves-state-and-local-government" target="_blank"><em><strong>MORE FROM STATETECH:</strong> Explore how AI-based tools assist state and local governments.</em></a></p> <h2>Automated Tools are Only as Good as Data Under Analysis</h2> <p>Critics charge that AI tools can <strong>reinforce bias in policing</strong>. If a tool is analyzing crime reports with the majority of suspects African American, for example, it will return results that skew toward African Americans.</p> <p>San Francisco is trying to leverage AI to <strong>remove racial bias</strong> from reports, <a href="https://www.forbes.com/sites/kenrickcai/2019/06/12/san-francisco-will-use-ai-to-thwart-racial-bias-when-charging-suspects/#5bd4836b2bfd" target="_blank">according to <em>Forbes</em></a>. </p> <p>“Between 2008 and 2014, African Americans accounted for 43% of people booked into jail despite only making up 6% of San Francisco’s population, according to a 2017 report on the DA’s office,” Forbes says. While the San Francisco district attorney report did not find <strong>significant evidence of overt racial bias</strong> in prosecutors' cases, there could still be instances of implicit bias. San Francisco's AI tool will try to control for that by removing references to race in police reports.</p> <p>Alex Chohlas-Wood, one of the creators of San Francisco’s tool, helped New York City to create Patternizr, the NYPD machine learning tool. Chohlas-Wood is deputy director of the Stanford Computational Policy Lab, which <strong>developed the district attorney's AI tool</strong> along with an accompanying web platform.</p> <p>Experts anticipate that <strong>adoption of machine learning tools will continue to grow</strong>, particularly in major cities that face challenges of analyzing Big Data. And public safety agencies soon will also decide whether to extend those capabilities with predictive analytics.</p> <p><em>This article is part of StateTech's <a href="https://statetechmagazine.com/citizen" target="_blank">CITizen blog series</a>. Please join the discussion on Twitter by using the <a href="https://twitter.com/hashtag/statelocalIT?f=tweets" target="_blank">#StateLocalIT</a> hashtag.</em></p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/taxonomy/term/11301"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/admin-houstonthomas.png.jpg?itok=xC3034eh" width="58" height="58" alt="Houston Thomas III" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/taxonomy/term/11301"> <div>Houston Thomas III</div> </a> </div> <div class="author-bio"> <p> <div><p>In his role as Senior Business Development Strategist and Public Safety Senior Strategist, Houston Thomas III manages the architect and engineering process for large-scale integration projects involving public safety agencies. He provides subject matter expertise to CDW•G law enforcement customers with respect to digital intelligence and evidence management.</p> </div> </p> </div> </div> </div> </div> Mon, 15 Jul 2019 17:40:16 +0000 Mickey McCarter 42636 at https://statetechmagazine.com NACo 2019: Data Integration Can Improve County Social Services https://statetechmagazine.com/article/2019/07/naco-2019-data-integration-can-improve-county-social-services <span>NACo 2019: Data Integration Can Improve County Social Services</span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Sun, 07/14/2019 - 17:55</span> <div><p>County governments administer a wide range of social services, from criminal justice and probation to child welfare, behavioral and mental health, and more. Often, residents interact with several of these services, but the data from each is siloed. County governments are starting to change that in an effort to <strong>improve service delivery and provide services more holistically and humanely</strong>. </p> <p>Speaking during a panel at <a href="https://www.naco.org/events/nacos-84th-annual-conference-exposition" target="_blank">the National Association of Counties 84th Annual Conference and Exposition</a> in Las Vegas, officials from three counties explained their approach to<strong> bringing this data together in one source</strong> and discussed why such integration is so crucial to improving service delivery. </p> <p><a href="https://www.twitter.com/statetech" target="_blank"><strong><em>JOIN THE CONVERSATION: </em></strong><em>Follow @StateTech on Twitter for continued NACo 2019 coverage</em></a>.</p> <p>Nick Macchione, director of <a href="https://www.sandiegocounty.gov/hhsa/" target="_blank">the Health and Human Services Agency</a> for <a href="https://www.sandiegocounty.gov/" target="_blank">San Diego County</a>, noted that <strong>1.1 million of the county’s 3.4 million residents</strong> interact with his agency, which was created in 1977 to provide a panoply of social services. It is unrealistic to expect line workers like nurses or social workers to fully grasp all of the services the agency provides, he said. </p> <p>“We knew then we needed a digital backbone,” Macchione said. The goal, he said, was “to have information more readily available so that information can empower” social service workers to <strong>deliver better benefits to residents</strong>. </p> <p><a href="https://statetechmagazine.com/article/2018/07/data-analysis-opens-doors-new-outcomes-state-and-local-agencies" target="_blank"><em><strong>MORE FROM STATETECH: </strong>Find out how data analysis opens doors for new outcomes at state and local agencies.</em></a></p> <h2 id="toc_0">Counties Work to Integrate Data to Enhance Services</h2> <p>San Diego’s holistic vision is encapsulated in an initiative called <a href="http://www.livewellsd.org/" target="_blank">Live Well San Diego</a>, which was born out of a desire to increase interoperability among social service agencies. “We were one agency with many programs,” Macchione said. “We wanted to become this agency of one.” </p> <p>To do that, HHSA did not race to get a technology product launched but instead focused on its vision for achieving health equity. The end goal, he said, is to figure out <strong>how to “add years of life expectancy and quality of life for all of your residents.” </strong></p> <p>Barbie Robinson, director of the <a href="https://sonomacounty.ca.gov/Health-Services/" target="_blank">Department of Health Services</a> of <a href="https://sonomacounty.ca.gov/Home/" target="_blank">Sonoma County, Calif.</a>, noted that in her county, health and human services agencies have shared populations. The goal has been to think holistically about how to get residents out of the social safety net, not just into it. </p> <p>Karen Fies, director of <a href="http://sonomacounty.ca.gov/Human-Services-Department/" target="_blank">Sonoma County Human Services</a>, said that as a former social worker, she knows that residents have multiple case plans that they need to manage. Many of those are run on software programs mandated by the state. </p> <p>“We will never get rid of state-mandated software programs and systems.” Fies said. “But what we can do and what we have done is create something outside that system” that <strong>allows agencies to share residents’ information with their permission</strong>. </p> <p>Four years ago, <a href="https://www.washoecounty.us/" target="_blank">Washoe County, Nev.</a>, was still using paper files to pass information on residents from department to department, according to Bob Lucey, a supervisor for the county. “We were still very much in the dark ages in terms of data and how we dealt with all of these individuals,” he said. Since then, the county has worked to integrate all of its data digitally. </p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/digital-transformation-report.html" tabindex="-1" target="_blank"><img alt="Digital%20Transformation_IR_1.jpg" data-entity-type="" data-entity-uuid="" src="https://fedtechmagazine.com/sites/fedtechmagazine.com/files/Digital%20Transformation_IR_1.jpg" /></a></p> <p>The counties all use <a href="https://www.cdwg.com/content/cdwg/en/brand/ibm.html" target="_blank">IBM</a>’s Health and Human Services <a href="https://www.ibm.com/industries/government/government-social-programs" target="_blank">Connect 360</a> solution to <strong>create data hubs, and then have different user interfaces</strong>, according to Ken Wolsey, program delivery executive for state and local government at IBM. </p> <p>Robinson said that Sonoma County’s board of supervisors adopted a resolution to direct safety net departments to develop an integrated data hub, and that they have agreements on data sharing. The county did not approach the program as a pilot but rather as a “transformation” of how the county delivered safety net services via its first interdepartmental multidisciplinary team. </p> <p>She said that frontline social service staffers are the one who have become the biggest evangelizers of the program, not higher-level managers. “They better understand more holistically what the needs are of the people they are serving,” she said, adding that they have <strong>become versed in the nuances of other programs outside their own</strong>. </p> <p>Judge Egan Walker of Nevada’s Second Judicial District Court said the goal of data integration is to get judges and probation officers on the same page and <strong>understand “in human terms” what is happening to residents</strong> — especially those in the juvenile criminal justice system, so that they do not wind up in the adult criminal justice system. </p> <p>There are other tangible effects of such programs. Supervisor Shirlee Zane of <a href="https://sonomacounty.ca.gov/Board-of-Supervisors/" target="_blank">the Board of Supervisors for Sonoma County</a>, said that the solution can reduce case management time by up to half.</p> <p>Macchione said that San Diego County is working with IBM to create a customer portal to see their cases, their applications and their appointments.</p> <p><em>Follow </em>StateTech <em>magazine's coverage of the NACo 2019 conference at our <a href="https://statetechmagazine.com/naco-annual-conference-2019" target="_blank">conference landing page</a>.</em></p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/phil-goldstein"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/CoMfravQ_400x400.jpg?itok=W9IAwS8L" width="58" height="58" alt="Phil Goldstein" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/phil-goldstein"> <div>Phil Goldstein</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=philgoldstein&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Phil Goldstein is the web editor for <em>FedTech</em> and <em>StateTech</em>. Besides keeping up with the latest in technology trends, he is also an avid lover of the New York Yankees, poetry, photography, traveling and escaping humidity.</p> </div> </p> </div> </div> </div> </div> Sun, 14 Jul 2019 21:55:46 +0000 phil.goldstein_6191 42631 at https://statetechmagazine.com NACo 2019 https://statetechmagazine.com/ad/naco-2019 <span>NACo 2019</span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Sun, 07/14/2019 - 17:54</span> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/ad/naco-2019" data-title="NACo 2019" data-via="StateTech" data-button-background="none"> <span> <span>Jul</span> <span>14</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/ad/naco-2019" data-title="NACo 2019" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Fitok%3DXzgi53JC%26destination%3D%2F%253Fitok%253DXzgi53JC%26_exception_statuscode%3D404" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/ad/naco-2019" data-title="NACo 2019" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> Sun, 14 Jul 2019 21:54:10 +0000 phil.goldstein_6191 42626 at https://statetechmagazine.com NACo 2019: Why Culture Is Just as Important as Tech in County Cybersecurity https://statetechmagazine.com/article/2019/07/naco-2019-why-culture-just-important-tech-county-cybersecurity <span>NACo 2019: Why Culture Is Just as Important as Tech in County Cybersecurity </span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Sun, 07/14/2019 - 17:34</span> <div><p>It’s a truism but it’s true: In local government, all of the cybersecurity technology in the world won’t matter if an employee clicks on the wrong link in an email and exposes the network to ransomware. </p> <p>Government employees need proper cybersecurity training, said Laurel Caldwell, IT director for <a href="https://www.latah.id.us/" target="_blank">Latah County, Idaho</a>, because the “<strong>threat vectors are coming in through email</strong>, which is at every single desktop or on a cellphone with the employee.”</p> <p><a href="https://www.twitter.com/statetech" target="_blank"><strong><em>JOIN THE CONVERSATION: </em></strong><em>Follow @StateTech on Twitter for continued NACo 2019 coverage</em></a>.</p> <p>Speaking alongside other officials at <a href="https://www.naco.org/events/nacos-84th-annual-conference-exposition" target="_blank">the National Association of Counties 84th Annual Conference and Exposition</a> in Las Vegas, Caldwell noted that “all it takes is one bad click and your network is going to be down in some capacity.” </p> <p>Jockel Carter, senior cybersecurity advisor at Tyler Technologies, said at the same meeting that county governments need to transition from a “bolt on” mentality around cybersecurity that sees it as a “necessary evil” to live with into <strong>a “baked in” approach that integrates cybersecurity into the organization’s mission</strong>. </p> <p>Officials at the NACo conference stressed that <strong>cultural change, including behavioral change</strong>, on the part of managers and employees is critical to enhancing county government cybersecurity. </p> <p><a href="https://statetechmagazine.com/article/2019/07/state-and-local-agencies-can-boost-cybersecurity-federal-support" target="_blank"><em><strong>MORE FROM STATETECH: </strong>Find out how state and local agencies can use a federal program to boost cybersecurity. </em></a></p> <h2 id="toc_0">Training, Culture and Behavior Change Keep Counties Secure</h2> <p>County leaders, elected officials and managers need to be “committed to cyber culture being a part of regular business practices” for employees to buy into the importance of cybersecurity, Carter said. <strong>“It’s got to start at the top.”</strong></p> <p>County governments should also make employees deeply familiar with the organization’s cybersecurity culture and best practices when employees first start their tenure, he said. </p> <p>Additionally, county governments need to <strong>build learning, accountability and improvement into all of their processes</strong>, Carter added. That includes everything from user and equipment provisioning to cyber risk management, account and activity reviews, threat intelligence programs, and systems lifecycle management.</p> <p>Caldwell noted that training has concrete impacts. Latah County has been conducting cybersecurity training for the past five years, and although the county did have a breach in that period, it was “very minor” because the county implemented network segmentation technology. </p> <p>Every month or so, Caldwell gets reports on how many employees have clicked on<strong> test phishing emails</strong>. “The percentage of people who clicked on the fake email has <strong>decreased significantly</strong>,” she said. “They are more aware of it.” </p> <p><a data-entity-type="" data-entity-uuid="" data-widget="image" href="https://www.cdw.com/content/cdw/en/orchestration/cyber-security-report.html" id="" rel="" target="_blank" title=""><img alt="Cybersecurity_IR_howstrong_700x220.jpg" data-entity-type="" data-entity-uuid="" src="https://fedtechmagazine.com/sites/fedtechmagazine.com/files/Cybersecurity_IR_howstrong_700x220.jpg" /></a></p> <p>Over the past several years, <a href="https://www.tarrantcounty.com/en.html" target="_blank">Tarrant County, Texas</a>, has undertaken an extensive “door to door” approach, in which its IT department has gone to nearly every county employee at their offices to give them cybersecurity training. Since September 2016, the county has conducted about<strong> 70 presentations to more than 4,000 people</strong>, according to Tarrant County CISO Darren May. </p> <p>“The more people hear about security, the more security-minded they become,” May said. “Culture is behavior. We go door to door and change the behavior of the county.” </p> <p>May said the presentations <strong>focus on the importance of protecting dat</strong>a and try to bring the message home by showing employees how cybersecurity can protect their personal data. May said that he also stresses that employees should not conduct personal business on the county’s Wi-Fi networks. They also go over how to recognize suspicious emails. </p> <p>“We let everyone know,” May said, “we measure the distance between here and Russia not in miles but in mouse clicks and keyboard strokes.” </p> <p><em>Follow </em>StateTech <em>magazine's coverage of the NACo 2019 conference at our <a href="https://statetechmagazine.com/naco-annual-conference-2019" target="_blank">conference landing page</a>.</em></p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/phil-goldstein"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/CoMfravQ_400x400.jpg?itok=W9IAwS8L" width="58" height="58" alt="Phil Goldstein" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/phil-goldstein"> <div>Phil Goldstein</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=philgoldstein&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Phil Goldstein is the web editor for <em>FedTech</em> and <em>StateTech</em>. Besides keeping up with the latest in technology trends, he is also an avid lover of the New York Yankees, poetry, photography, traveling and escaping humidity.</p> </div> </p> </div> </div> </div> </div> Sun, 14 Jul 2019 21:34:10 +0000 phil.goldstein_6191 42621 at https://statetechmagazine.com NACo Annual Conference 2019 https://statetechmagazine.com/naco-annual-conference-2019 <span>NACo Annual Conference 2019</span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Sun, 07/14/2019 - 12:40</span> <div><p>Follow <em>StateTech</em>'s coverage of the <a href="https://www.naco.org/events/nacos-84th-annual-conference-exposition" target="_blank">National Association of Counties 84th Annual Conference and Exhibition</a> in Las Vegas.</p> </div> <div> <div>Event Image Toggle</div> <div>Off</div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/naco-annual-conference-2019" data-title="NACo Annual Conference 2019" data-via="StateTech" data-button-background="none"> <span> <span>Jul</span> <span>14</span> <span>2019</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> <!-- Pinterest button is in EdTechk12 theme's vertical template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/naco-annual-conference-2019" data-title="NACo Annual Conference 2019" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dsearch%26searchword%3Dsearch...%26operation%3D1" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> <!-- Pinterest button is in EdTechk12 theme's horizontal template --> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/naco-annual-conference-2019" data-title="NACo Annual Conference 2019" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> Sun, 14 Jul 2019 16:40:32 +0000 phil.goldstein_6191 42616 at https://statetechmagazine.com Agencies Big and Small Get Significant Benefits from Solid-State Storage https://statetechmagazine.com/article/2019/07/agencies-big-and-small-get-significant-benefits-solid-state-storage <span>Agencies Big and Small Get Significant Benefits from Solid-State Storage</span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Thu, 07/11/2019 - 08:33</span> <div><p>Alexandria, La., is revitalizing its significant architectural districts and evolving to serve as a hub for retail, business, healthcare and transportation for nine counties and more than 400,000 residents.</p> <p>The increase in city services required high-performing IT infrastructure, so <a href="https://www.cityofalexandriala.com/" target="_blank">Alexandria</a>’s IT team began testing virtual desktops to streamline operations. Keith Staples, a systems analyst with the city, remembers when Alexandria realized its storage area network arrays didn’t provide powerful enough storage.</p> <p>“We were testing <a href="https://www.cdwg.com/content/cdwg/en/brand/vmware.html?cm_mmc=Vanity-_-vmware-_-NA-_-NA" target="_blank">VMware</a> with 20 to 30 users on our old SAN arrays, and it was working,” he says. “But when we jumped to 300 users overnight, it had a severe impact, with very slow performance.<strong> We knew we were going to have at least 600 users on the system eventually</strong>, and the input/output per second of the old system wasn’t cutting it.”</p> <p>The virtual server and virtual desktop infrastructure environment supports classes for police departments across the state, as well as heavy system requirements for computer-aided design and manufacturing applications.</p> <p>After researching several solutions, the IT team decided on the <a href="https://www.cdwg.com/search/?key=NetApp%20EF560%20all-flash%20array&amp;ctlgfilter=&amp;searchscope=all&amp;sr=1" target="_blank">NetApp EF560 all-flash array</a>. Now, Alexandria runs a total of seven <a href="https://www.cdwg.com/content/cdwg/en/brand/netapp.html" target="_blank">NetApp</a> arrays, which it uses for all virtual desktops.</p> <p>“We can do so much that we couldn’t before,” says Greg Able, information systems officer for Alexandria. “We can create a classroom of 20 virtual desktops for a weeklong training <strong>in five to 10 minutes rather than hours</strong>. The speed and reliability allow us to do that.”</p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/hybrid-cloud-infrastructure-report.html" target="_blank"><img alt="IT%20Infrastructure_IR_1%20(2)_0.jpg" data-entity-type="" data-entity-uuid="" src="/sites/fedtechmagazine.com/files/IT%20Infrastructure_IR_1%20(2)_0.jpg" /></a></p> <h2 id="toc_0">Agencies Get More Reliability and Speed with SSDs </h2> <p>Many state and local government agencies, especially those relying on VDI, realize that traditional hard disk drives can create a bottleneck for the system.</p> <p>Unlike HDDs, which are mechanical devices, solid-state drives use no moving parts to store and retrieve data.</p> <p>“SSDs are a nonmechanical way to store data, <strong>so right off the bat they’re much more reliable</strong>,” says <a href="https://www.idc.com/getdoc.jsp?containerId=PRF004262" target="_blank">Eric Burgener</a>, research vice president of infrastructure systems, platforms and technologies for International Data Corp. “They’re also much faster than HDDs, delivering <strong>10 to 100 times better performance</strong> for typical enterprise applications that require a mix of read and write operations.”</p> <p>Speed and reliability lead to other advantages, such as <strong>less maintenance, reduced likelihood of data loss, larger storage capacity with a smaller footprin</strong>t and more efficient performance.</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/erika-gimbel"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/erika-gimbel.jpg?itok=COBsR_2x" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/erika-gimbel"> <div>Erika Gimbel</div> </a> </div> <div class="author-bio"> <p> <div><p>Erika Gimbel is a Chicago-based freelance writer who specializes in B2B technology innovation and educational technology.</p> </div> </p> </div> </div> </div> </div> Thu, 11 Jul 2019 12:33:40 +0000 phil.goldstein_6191 42611 at https://statetechmagazine.com States and Cities Take Advantage of All Options with Hybrid IT https://statetechmagazine.com/article/2019/07/states-and-cities-take-advantage-all-options-hybrid-it <span>States and Cities Take Advantage of All Options with Hybrid IT</span> <span><span lang="" about="/dashboard/philgoldstein6191" typeof="schema:Person" property="schema:name" datatype="">phil.goldstein_6191</span></span> <span>Wed, 07/10/2019 - 09:02</span> <div><p>In 2009, <a href="https://www.utah.gov/government/" target="_blank">Utah</a> built out a private cloud as part of its data center consolidation and then connected the on-premises infrastructure to public cloud resources in a hybrid model. A decade later, the state is <strong>still finding success with the hybrid cloud</strong>, utilizing a more varied mix of resources than ever to optimize IT workloads.</p> <p>“Obviously, the strength of the platforms and the diversity that’s available to us from providers has grown tremendously,” says David Fletcher, Utah’s CTO. “With the advancements that have been made in AWS, <a href="https://www.cdwg.com/content/cdwg/en/brand/microsoft/microsoftazure.html" target="_blank">Azure</a> and <a href="https://www.cdwg.com/content/cdwg/en/brand/google-cloud.html" target="_blank">Google Cloud</a>, we’re evolving to what would be more appropriately called multicloud, as opposed to just hybrid cloud.”</p> <p>States are increasingly adopting a hybrid model to take advantage of the benefits of the cloud without abandoning data centers entirely. In doing so, they experiment with <strong>the right mix of resources on-premises and in the cloud</strong>, following the requirements of specific programs and applications to determine the appropriate source of computing power. Even local governments are discovering advantages in hybrid cloud.</p> <p>“We see a trend toward states realizing the idea of maintaining and <strong>owning a data center for all IT needs doesn’t make as much sense as it used to</strong>,” says Amy Hille Glasscock, a senior policy analyst for the <a href="https://www.nascio.org/" target="_blank">National Association of State Chief Information Officers</a>.</p> <p>“There are times when it make sense to have things on-premises, and there are times when it makes more sense to have things in the public cloud,” adds Meredith Ward, also a senior policy analyst for NASCIO. “Several years ago, many states were adopting cloud-first policies. Now, they’re more often taking cloud-smart policies. <strong>It’s about going to the cloud when appropriate </strong>— looking at whether public cloud is best for each situation, or if on-premises is better.” </p> <p><a data-entity-type="" data-entity-uuid="" href="https://www.cdw.com/content/cdw/en/orchestration/hybrid-cloud-infrastructure-report.html" target="_blank"><img alt="IT%20Infrastructure_IR_1%20(2)_0.jpg" data-entity-type="" data-entity-uuid="" src="/sites/fedtechmagazine.com/files/IT%20Infrastructure_IR_1%20(2)_0.jpg" /></a></p> <h2 id="toc_0">Utah Finds the Right Mix of Cloud and On-Premises</h2> <p>Spreading workloads across multiple public cloud providers presents some challenges around integration, says Michael Hussey, Utah’s CIO. But, Hussey adds, the state is often able to achieve better cost and performance by placing a particular workload in one cloud environment rather than another.</p> <p>“There may be things that work really well in a particular environment,” Hussey says. “We decided we were going with <a href="https://www.cdwg.com/product/Google-Apps-for-Work/3378793?enkwrd=google%20apps" target="_blank">Google products</a> — Gmail, Google Drive, Google Docs. But our state application for the Utah Department of Alcoholic Beverage Control was written for <a href="https://www.cdwg.com/content/cdwg/en/brand/microsoft.html" target="_blank">Microsoft</a>, so it made sense to transition it to Azure as opposed to rewriting it all and moving it to Google.”</p> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/calvin-hennick"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/calvin-hennick.jpeg.jpg?itok=xXXtEq5w" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/calvin-hennick"> <div>Calvin Hennick</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=calvinhennick&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines.</p> </div> </p> </div> </div> </div> </div> Wed, 10 Jul 2019 13:02:57 +0000 phil.goldstein_6191 42606 at https://statetechmagazine.com