StateTech - Technology Solutions That Drive Government https://statetechmagazine.com/rss.xml en Police Departments Jump Policy, Data Storage Hurdles in Body Camera Adoption https://statetechmagazine.com/article/2018/04/Police-Departments-Jump-Policy-Data-Storage-Hurdles-in-Body-Camera-Adoption <span>Police Departments Jump Policy, Data Storage Hurdles in Body Camera Adoption</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/ST_BWC_Matt_CITizen_25763393046_16ebad7596_k.jpg" width="1440" height="540" alt="Policeman wearing body camera" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Thu, 04/19/2018 - 10:15</span> <div><p>U.S. police departments by and large embrace body cameras for their officers. But while many police departments have adopted body cams, their approach to using and storing all of the data generated by their cameras vary widely.</p> <p>A 2016 survey by the Major Cities Chiefs Association and Major County Sheriffs’ Association revealed that <strong>95 percent</strong> of U.S. police departments planned to adopt body cameras, <a href="http://www.governing.com/topics/public-justice-safety/gov-police-body-camera-survey.html" target="_blank">according to <em>Governing</em></a>. Already, half of police departments in the survey had pilot programs in the works, and since then, acceptance of body cameras has only been on the rise. New York City Mayor Bill de Blasio, for example, <a href="http://www.nydailynews.com/new-york/de-blasio-wear-body-camera-year-article-1.3788661" target="_blank">says his city will equip</a> the entire <a href="http://www1.nyc.gov/site/nypd/index.page" target="_blank">New York Police Department</a> (NYPD) by year’s end.</p> <p>Police departments such as the NYPD have sped up their adoption of body cameras for several reasons, including <strong>protection of police officers against false accusations</strong>, anticipation that prosecutors and judges could demand video evidence, and <strong>strengthening</strong><strong> public trust</strong> around police activity.</p> <p><a href="https://statetechmagazine.com/register?newsletter" target="_blank"><strong>SIGN UP</strong>: Get more news from the <em>StateTech</em> newsletter in your inbox every two weeks</a></p> <h2 id="toc_0">Cities Vary in Their View of Video Evidence</h2> <p>Body camera proponents point to a decline in complaints regarding excessive use of force by police in cases where cameras were adopted.</p> <p>The San Antonio Police Department saw a <strong>36 percent drop in complaints</strong> during the first nine months after deploying body-worn cameras for its officers, according to records obtained by the <em>San Antonio Express-News</em> and <a href="https://statescoop.com/police-complaints-plummet-in-san-antonio-following-body-camera-use" target="_blank">reported by StateScoop</a>. Likewise, the University of Nevada, Las Vegas <a href="https://www.unlv.edu/news/release/study-police-body-worn-cameras-reduce-reports-misconduct-use-force" target="_blank">conducted a study</a>, published in November, that found a decrease in complaints. It also discovered that the <a href="https://www.lvmpd.com/en-us/Pages/default.aspx" target="_blank">Las Vegas Police Department</a> was saving money because of how much simpler it became to resolve complaints.</p> <p>Law enforcement agencies still find other advantages to body cameras. Starting in September 2016, the <a href="http://bpdnews.com/" target="_blank">Boston Police Department</a> conducted a yearlong body cam pilot program. Despite some initial skepticism, Commissioner William Evans recently told the city council that the body cameras protect his officers. Meanwhile, <strong>three criminal cases</strong> involving illegal guns were dismissed during the pilot program after review of body-worn camera footage, <a href="https://www.bostonglobe.com/metro/2018/03/26/body-camera-footage-gets-used-court-both-sides-agree-its-usefulness/JlDH0T4TdASK9Bt74QWqHP/story.html" target="_blank">according to <em>The Boston Globe</em></a>. Kade Crawford, director of the American Civil Liberties Union Technology for Liberty Program, says that recent development improves police transparency and aids criminal cases, reported <em>The Boston Globe</em>.</p> <p><a href="https://statescoop.com/body-worn-police-cameras-reduced-complaints-and-increased-savings-in-recent-las-vegas-study" target="_blank">In an interview with StateScoop</a>, William Sousa, director of the <a href="https://www.unlv.edu/ccjp" target="_blank">University of Nevada, Las Vegas Center for Crime and Justice Policy</a>, suggested body cam effectiveness could vary from location to location. Agencies without misconduct challenges wouldn’t see as many advantages as places that might struggle with the problem, Sousa said. Still, he sees some overall benefits.</p> <p>“Body-worn cameras can demonstrate a willingness on the part of the department to be <strong>transparent</strong> to the community. It can demonstrate a willingness on the part of the department to be <strong>accountable</strong> for officers,” Sousa says.</p> <h2 id="toc_1">Video Evidence Management Remains a Challenge</h2> <p>Implementing and evaluating body cams is just one piece of the puzzle, however. Collecting body camera video and instituting policies around its retention and publication, of course, require a large amount of data storage. In fact, the U.S. Bureau of Justice Assistance <a href="https://www.bja.gov/bwc/pdfs/bwc_faqs.pdf" target="_blank">identifies data storage as a major concern</a> for police departments throughout the country.</p> <p>As <a href="https://statetechmagazine.com/article/2017/07/how-counties-manage-body-worn-camera-video-data-boom"><em>StateTech</em> noted in a previous post</a>, an agency’s digital evidence management system includes video from body cams, in-car cameras, interview rooms, video surveillance, third-party video and more, requiring police departments to maintain a complex and diverse catalog of digital evidence.</p> <p><a href="https://www.cdwg.com/content/cdwg/en/brand/panasonic.html" target="_blank">Panasonic</a> recently published a white paper, “<a href="ftp://ftp.panasonic.com/videosurveillance/whitepaper/video-evidence-management_whitepaper.pdf" target="_blank">The Dollars and Sense of Video Evidence Management</a>,” in which the company outlined <strong>five principles for cost-effectively integrating and deploying body cameras</strong>:</p> <ol><li>Best-in-class body-worn camera hardware is just one piece of the puzzle.</li> <li>Don’t reinvent the wheel; manage your evidence with a single, unified system.</li> <li>Video file storage will be the greatest expense over the long term.</li> <li>There is no one-size-fits-all approach to video evidence storage.</li> <li>Transferring data will be a key consideration.</li> </ol><p>In its “<a href="http://www.theiacp.org/Portals/0/documents/pdfs/IACP Technology Policy Framework January 2014 Final.pdfhttp://www.theiacp.org/Portals/0/documents/pdfs/IACP Technology Policy Framework January 2014 Final.pdf" target="_blank">Technology Policy Framework</a>,” the <a href="http://www.theiacp.org/" target="_blank">International Association of Chiefs of Police</a> (IACP) also shared best practices for law enforcement agencies storing body-worn camera video data:</p> <ul><li>Comply with the FBI’s Criminal Justice Information Services Policy (CJIS).</li> <li>Retain ownership of the data.</li> <li>Assess privacy and security risks to the data.</li> <li>Articulate policies for data collection, retention, access and use.</li> </ul><p>The IACP policy does not strictly state whether agencies should retain data locally or employ a cloud-based storage solution to manage their evidence. Either way, smart police departments have clear policies that explicitly state how they will handle and release video. Sacramento, for example, requires the <strong>release of all body cam video</strong>, while <a href="https://www.denverpost.com/2018/04/02/denver-police-body-camera-jail-video-access/" target="_blank">some other cities such as Denver</a> do not, but doing so may boost public trust in law enforcement procedures and police use of technology.</p> <p><strong>Good governance</strong> is just as important as good tech.</p> <p><em>This article is part of </em>StateTech<em>'s <a href="https://statetechmagazine.com/citizen">CITizen blog series</a>. Please join the discussion on Twitter by using the <a href="https://twitter.com/hashtag/statelocalIT?f=tweets">#StateLocalIT</a> hashtag.</em><br />  </p> <p><em><a data-entity-type="" data-entity-uuid="" href="https://statetechmagazine.com/citizen"><img alt="CITizen_blog_cropped_0.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/CITizen_blog_cropped_0.jpg" /></a></em></p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT25516</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Core</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Curated</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>500-1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/Police-Departments-Jump-Policy-Data-Storage-Hurdles-in-Body-Camera-Adoption" data-title="Body cameras can increase transparency and accountability for police departments, but policy and data storage present their own set of challenges for #statelocal #publicsafety:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/Police-Departments-Jump-Policy-Data-Storage-Hurdles-in-Body-Camera-Adoption" data-title="Body cameras can increase transparency and accountability for police departments, but policy and data storage present their own set of challenges for #statelocal #publicsafety:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/Police-Departments-Jump-Policy-Data-Storage-Hurdles-in-Body-Camera-Adoption" data-title="Body cameras can increase transparency and accountability for police departments, but policy and data storage present their own set of challenges for #statelocal #publicsafety:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>19</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/matt-parnofiello"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/mattparnofiello.jpg?itok=qLJ1LYCA" width="58" height="58" alt="Matt Parnofiello" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/matt-parnofiello"> <div>Matt Parnofiello</div> </a> </div> <div class="author-bio"> <p> <div><p>In his role as Senior Business Development Strategist and Senior Public Safety Strategist at CDW•G, Matt Parnofiello manages technology integration projects with public safety agencies from concept to implementation. Working with the CDW•G team, customers, and industry partners he provides agencies with new capabilities and improved safety through digital transformation.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> <div> <div>Performance marketing flag</div> <div>Off</div> </div> <div> <div>Tweet Text 3</div> <div>Body cameras are much more than just cameras. Check out how police departments are jumping policy and storage hurdles:</div> </div> <div> <div>Tweet Text 2</div> <div>How do police departments tackle storage and policy hurdles? It varies, says @CDWCorp&#039;s Matt Parnofiello:</div> </div> <div> <div>Shortened Url</div> <div>http://tech.mg/gZyZ3e</div> </div> Thu, 19 Apr 2018 14:15:26 +0000 juliet.vanwagenen_22746 40721 at https://statetechmagazine.com Spring 2018 https://statetechmagazine.com/magazine/issue/2018/4/spring-2018 <span>Spring 2018</span> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Wed, 04/18/2018 - 16:04</span> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/magazine/issue/2018/4/spring-2018" data-title="Spring 2018" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>18</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/magazine/issue/2018/4/spring-2018" data-title="Spring 2018" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/magazine/issue/2018/4/spring-2018" data-title="Spring 2018" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> Wed, 18 Apr 2018 20:04:27 +0000 juliet.vanwagenen_22746 40716 at https://statetechmagazine.com State and Local Governments Cut the Cord to Make Way for a Workspace Transformation https://statetechmagazine.com/article/2018/04/State-and-Local-Governments-Cut-the-Cord-to-Make-Way-for-a-Workspace-Transformation <span>State and Local Governments Cut the Cord to Make Way for a Workspace Transformation</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST_Feat-Joch_Hero.jpg" width="1440" height="560" alt="tangled phone cord" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Wed, 04/18/2018 - 10:43</span> <div><p>Traditional, analog private branch exchange (PBX) telephone systems may be ­old-school, but many local governments still cling to them.</p> <p>“There are still an awful lot of these PBXs chugging along,” says William Haskins, senior analyst for unified ­communications at Wainhouse Research. “People think, ‘If it ain’t broke, don’t fix it.’”</p> <p>But state and local legacy users may end up <strong>paying a steep price for clinging to the old technology</strong>. Officials in <a href="http://cityofmentor.com/" target="_blank">Mentor, Ohio</a>, learned that painful lesson two years ago when they reviewed both the costs and capabilities of their older PBX platform. “That opened up a big can of worms,” says Ali Seyhan, the city’s chief technology officer.</p> <p>The old system blocked productivity opportunities associated with more collaborative work environments. The team’s review also uncovered phantom phone lines that racked up hundreds of thousands of dollars in unnecessary charges each year.</p> <p>“We were being billed for services to a building that had been torn down and turned into a parking lot,” Seyhan says.</p> <p>City officials <strong>received a rebate from the phone company</strong> for the obsolete contracts, then invested in a modern collaboration system from <a href="https://www.cdwg.com/content/cdwg/en/brand/cisco.html?enkwrd=Cisco" target="_blank">Cisco Systems</a> that supports far more than person-to-person calls. Throw in additional spending for network upgrades, and Seyhan estimates the new system will help the city <strong>reduce its communications costs by about $1 million over the next five years</strong>.</p> <p>Mentor isn’t the only municipal government modernizing its communications capabilities and reaping the rewards.</p> <p>“Organizations must take a broad, macro view of the benefits possible through a transformed, unified communications world. When they do, they’ll see that the benefits are huge,” Haskins says.</p> <p>Tighter security is one, especially when officials choose an integrated communications platform from a single vendor over a collection of best-of-breed tools.</p> <p>“I respect the arguments on each side, but from an enterprise communications standpoint, a consistent platform provides fundamental benefits around security and having standardized data for better governance,” Haskins says. “The IT team can <strong>support an integrated platform</strong> more effectively, which outweighs the few individual features that may be better thanks to a best-in-class strategy.”</p> <h2 id="toc_0">A Digital Makeover for State and Local Communications</h2> <p>Teams in Mentor capitalized on a range of new communications tools, including follow-me call forwarding and easy-to-start web conferencing. The city’s ­ambitious telecommunications transformation project brought up two onsite <a href="https://www.cdwg.com/product/Cisco-UCS-5108-Blade-Server-Chassis-SmartPlay-Select-rack-mountable-6U/4120431?pfm=srh" target="_blank">Cisco UCS server</a> implementations last summer: one for production and a backup system for high availability.</p> <p>That significantly lessens the risk of a communications breakdown, compared with relying on a single, legacy PBX. To support the communications tools, Seyhan and his staff first upgraded the city’s fiber WAN to support <strong>­40-gigabit throughput</strong> and replaced the backbone core switch with <a href="https://www.cdwg.com/product/Cisco-Catalyst-4500-X-32-Port-Gigabit-Ethernet-Switch/2672328?pfm=srh" target="_blank">Cisco C4500X-32 SFP+</a> units with VSS configuration. He also updated switches that handle <strong>building-to-building ­communications to 10Gb</strong>, <a href="https://www.cdwg.com/product/Cisco-Catalyst-2960X-48FPD-L-48-Port-Gigabit-Ethernet-Switch/3063408?pfm=srh" target="_blank">Cisco C2960X-48FPD-L</a> equipment.</p> <p><img alt="Q0218-ST_Feat-Joch_elpunto_0.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Joch_elpunto_0.jpg" /></p> <p>The IT staff also improved LAN ­service levels with Layer 3, 48-port Cisco switches, which offered a <strong>big power boost</strong> over the former Layer 2, 24-port devices. Using Layer 3 switches helped segregate the VoIP traffic to its own VLAN and avoid potential network issues, Seyhan explains.</p> <p>A <a href="https://www.cdwg.com/product/Cisco-5508-Wireless-Controller/1781057?pfm=srh" target="_blank">Cisco 5508 controller</a> and <a href="https://www.cdwg.com/product/Cisco-Aironet-2802I-wireless-access-point/4098916?pfm=srh" target="_blank">Cisco Aironet 2802i</a> access points were installed throughout city-owned buildings, with Cisco Aironet 1572 APs handling traffic in outdoor areas, expanding the city’s wireless networking capabilities. <a href="https://www.cdwg.com/product/Cisco-Prime-Infrastructure-Lifecycle-and-Assurance-v.-3.x-license-1-a/3844627?pfm=srh" target="_blank">Cisco Prime</a> helps officials monitor and manage the overall health of the new system.</p> <p>Cisco’s Jabber application promotes collaboration with instant messaging and call forwarding, connecting peers or constituents with the proper officials, even when they’re not at their desks. The move also has critical public safety implications.</p> <p>Mentor established emergency lines for various public-facing departments, so when public works needs to know about rising flood waters, for example, citizens can call a published number to reach the assigned point person. If that person doesn’t answer, the phone system automatically tries the next person on the response team list until the caller successfully connects with someone in the department.</p> <p>Seyhan says capabilities for staying in closer touch with constituents is a game changer: “It’s a <strong>complete face-lift of our communications system</strong>.”</p> <h2 id="toc_1">The Move to Nix PBX Is a Budget No-Brainer</h2> <p>When executives in <a href="http://oriontownship.org/" target="_blank">Orion Township, Mich.</a>, learned that a broken voicemail capability in their analog PBX would cost about $5,000 to fix, they compared that and other maintenance expenses to what it might take to keep the old system running. Contracting with <a href="https://www.cdwg.com/product/Mitel-6725-Lync-Phone/2255109?pfm=srh" target="_blank">Mitel</a> to deploy MiCloud Connect UC ­services “was a no-brainer,” says Chris Barnett, township supervisor.</p> <p>Launched in early 2017, the new platform brings <strong>enhanced 911 ­services</strong> to the Orion Township staff for the first time. Emergency operators can now quickly determine a call’s specific location and direct the authorities properly. In nonemergencies, call forwarding keeps officials close to citizens without compromising their privacy.</p> <p>“As an elected official, I get tons of inquiries from ­citizens,” Barnett says.</p> <p>When he used to interact with people using his personal ­cellphone, he blocked caller ID to keep the private number from becoming public. With the new system, callers can reach Barnett using his official number wherever he happens to be, whether that’s at his desk phone or on the move with his mobile device. The service also connects staff via web conferencing, eliminating the need for a separate application.</p> <p>The new communications platform didn’t require upfront capital expenses, Barnett says. The township pays a monthly charge per user, which comes in at about <strong>10 percent less</strong> than what the township had paid for local and long-distance charges using the old system. In addition, the township no ­longer pays for ­service and support that kept the old PBX running.</p> <p>“Every handset that you push, if there’s a support issue, connects with someone at Mitel who can try to fix the problem remotely,” he says. The township invested in network upgrades to support the new system, including CAT 5 cabling to some fire and public works facilities. IT also installed a redundant internet connection with a second provider, “because police, fire and first responders have to be sure our internet connection never goes down,” Barnett says. Those upgrades, plus a handful of new routers, amounted to <strong>only about $2,000 in upfront spending</strong>, he says.</p> <h2 id="toc_2">Collaboration, Flexibility Get a Boost with UC</h2> <p>“People are requesting more ­functionality, more collaboration ­services, and more and more flexibility for teleworking,” says Sherri Parks, senior project manager with the <a href="http://dir.texas.gov/" target="_blank">Texas Department of Information Resources</a>.</p> <p>DIR centrally manages voice communications for all <strong>95 state agencies</strong> and <strong>18,000 phones</strong> in the <a href="http://www.austintexas.gov/department/capitol-complex" target="_blank">Texas Capitol Complex</a> in Austin. At the beginning of 2018, the department’s process of converting employees from a 33-year-old analog PBX to a <a href="https://www.cdwg.com/product/Cisco-Hosted-Collaboration-Solution-Large-Enterprise-Domain-Manager-for-Fou/3954303?pfm=srh" target="_blank">Cisco Hosted Collaboration Solution</a> (HCS) platform was nearly halfway complete. Users can now share desktops and participate in videoconferences using Cisco UCS and the <a href="https://www.cdwg.com/product/Cisco-Jabber-Video-for-TelePresence-license/2950758?pfm=srh" target="_blank">Jabber collaboration client</a>. When someone changes offices, no one from his or her agency must call DIR to move the phone, as was the case in the past.</p> <p>“It’s all self-service — <strong>the phone moves with the user’s computer</strong>,” Parks says.</p> <p><img alt="Q0218-ST_Feat-Joch-Quote.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Joch-Quote.jpg" /></p> <p>Rolling out the new system across the capitol region required careful upfront planning. Although DIR ­centrally manages communications capabilities, individual agencies choose and run their own LANs.</p> <p>To ensure network support for the UC solution, Parks and a colleague met with representatives from each agency to assess their current LAN and identify any gaps in technology that would hinder successful UC deployment.</p> <p>New switches that support Power over Ethernet were the most common requirement. It’s fitting that one of the keys to successful collaboration is setting aside time to communicate.</p> <p>“We have some very small agencies, and some very large agencies, so sitting down to <strong>understand their unique needs</strong> was essential,” Parks says. “Explaining our modernization plan in detail made them more comfortable.”</p> <div class="sidebar_wide"> <h3 id="toc_0">Beware of Expensive Ghosts in the Phoneline</h3> <p>Moving from outdated PBXs to modern communication and collaboration ­accomplishes more than simply giving people a wider range of options.</p> <p>Officials in Mentor, Ohio, eliminated about <strong>$37,000 a month in expenses</strong> — saving about $1 million over five years ­— by taking obsolete phone charges off the books. Over the many years the analog PBX had been in place, city employees had contracted for various communications services — from the public switched telephone network circuits to Centrex and primary rate interface lines. While serving a valid purpose at the time, no one canceled any services that had outlived their usefulness, leading to a collection of ghost lines. Seyhan warns other officials that his city’s experience <strong>probably isn’t unique</strong>.</p> <p>“I would almost guarantee that every municipality and state have similar issues,” he says. “People quit or retire, and information about phone services does not get communicated because detailed documentation is not in place.”</p> </div> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Mobility</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Original</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>Over 1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/State-and-Local-Governments-Cut-the-Cord-to-Make-Way-for-a-Workspace-Transformation" data-title="The @cityofmentor could save an estimated $1 million over five years by unplugging old phone lines #digitalworkspace #unifiedcommunications:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/State-and-Local-Governments-Cut-the-Cord-to-Make-Way-for-a-Workspace-Transformation" data-title="The @cityofmentor could save an estimated $1 million over five years by unplugging old phone lines #digitalworkspace #unifiedcommunications:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/State-and-Local-Governments-Cut-the-Cord-to-Make-Way-for-a-Workspace-Transformation" data-title="The @cityofmentor could save an estimated $1 million over five years by unplugging old phone lines #digitalworkspace #unifiedcommunications:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>18</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/alan-joch"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/jochphoto.jpg?itok=vT3N6nE7" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/alan-joch"> <div>Alan Joch</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=alanallegro&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Alan Joch has been an independent business and technology writer for more than a decade. His expertise includes server and desktop virtualization, cloud computing, emerging mobile applications, and cybersecurity.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> <div> <div>Performance marketing flag</div> <div>Off</div> </div> <div> <div>Tweet Text 3</div> <div>#statelocal governments cut the cord to make way for a #digital workspace transformation:</div> </div> <div> <div>Tweet Text 2</div> <div>Is it time for your #statelocal government to cut the cord on desktop phones? Cost and time savings could follow:</div> </div> <div> <div>Shortened Url</div> <div>http://tech.mg/KkUau3</div> </div> Wed, 18 Apr 2018 14:43:20 +0000 juliet.vanwagenen_22746 40696 at https://statetechmagazine.com How Planning a Data Center Build-Out Optimizes Operations https://statetechmagazine.com/article/2018/04/How-Planning-a-Data-Center-Build-Out-Optimizes-Operations <span>How Planning a Data Center Build-Out Optimizes Operations</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST_Feat-Hennick_Hero.jpg" width="1440" height="560" alt="Server closet" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Wed, 04/18/2018 - 10:01</span> <div><p>Until recently, the <a href="https://www.willcosheriff.org/" target="_blank">Will County Sheriff’s Office</a> in Illinois had its aging IT infrastructure spread out among a handful of sites, none of which operated optimally. The data closets lacked proper power and cooling, and outages were common.</p> <p>“One facility was<strong> built in the 1800s</strong>. It was crumbling, it was leaky, and we had a pretty big flood one summer,” recalls Jacqueline Falbo, IT director for the sheriff’s office. “I was wading up to my knees in water. Most of the time, if we lost power, we would lose all connectivity and hope that when the power came back on, we wouldn’t have any data loss. We’re a 24/7 operation, so <strong>we didn’t have any room for downtime</strong>.”</p> <p>When the opportunity arose to build a dedicated data center as part of a new 85,000-square-foot, <strong>$33 million public safety facility</strong> in Joliet, Falbo was determined to make the most of it. “Because we knew we were getting a building, I was able to walk in before a shovel was in the ground and ask for exactly what I wanted,” Falbo says. “If you’re trying to squeeze your equipment into what’s already built, it’s a lot more difficult.”</p> <p>Falbo’s opportunity — to design the build-out of data center infrastructure while the physical facility was being planned — is unusual, but is becoming more common, says Bruce A. Taylor, executive vice president at DatacenterDynamics.</p> <p>“IT departments were very rarely engaged in the planning of a data center 10 years ago, or certainly 15 years ago,” Taylor says. “Now, <strong>IT is in many cases driving data center decisions</strong> — including design and build decisions — and the control of the data center is no longer with the real estate group. It now belongs to IT.”</p> <p>Officials and IT staff at several state and local government agencies are working more closely with other departments as data center facilities are planned and constructed. That ­coordination can yield greater efficiency, performance and flexibility in data ­center operations while shrinking the infrastructure footprint.</p> <h2 id="toc_0">Data Center Upgrade Coordination Maximizes Space</h2> <p>By coordinating the data center and building designs, Falbo says, the ­sheriff’s office ensured that it would have the space and physical layout to meet its IT needs. Falbo initially requested 1,300 to 1,400 square feet of space, and that number was trimmed only slightly, to <strong>1,150 square feet</strong>.</p> <p><img alt="Q0218-ST_Feat-Hennick_quote.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Hennick_quote.jpg" /></p> <p>The building project also gave Falbo the budget to buy new equipment — an expense that would have been difficult to get funded on its own. The new hardware was necessary to shrink the footprint of the physical infrastructure so that it would fit into the new space. In the new data center, the sheriff’s office is running a <a href="https://www.cdwg.com/product/Cisco-Catalyst-4510R-E-10-Slot-E-Chassis/2543910?pfm=srh" target="_blank">Cisco Catalyst 4510R+E switch</a> with all Power over Ethernet ports, a <a href="https://www.cdwg.com/product/Dell-EMC-VxRail-Appliance-Node-80-hyper-converged-infrastructure-applianc/4473381" target="_blank">Dell EMC VxRail E460</a> hyperconverged infrastructure appliance (connected to Dell EMC Brocade VDX 6740 switches) and an <a href="https://www.cdwg.com/product/EMC-UNITY-300-ESSENTIALS-SOFTWAREIC/4132938?pfm=srh" target="_blank">EMC Unity 300</a> device for additional storage.</p> <p>“We’re now using two to <strong>two-and-a-half racks for core equipment</strong>,” Falbo says. “I probably would have been at six or seven if I’d tried to bring over the older equipment, which was already 7 to 9 years old.”</p> <h2 id="toc_1">A Shift to the Cloud Limits On-Prem Expansion</h2> <p>When the state of Arizona moved to replace its aging and outage-prone core data center, officials first explored building their own facility. However, funding approvals would likely have taken three to four years, says Suzan Tasvibi-Tanha, chief of enterprise shared services for the state. Besides, she says, her department no longer wanted the hassle of managing its own building.</p> <p>“As an IT department, we don’t want to be in the facilities business,” Tasvibi-Tanha says. “We want to be in the data center business. <strong>I don’t want to have to worry about the roof</strong>.”</p> <p>The state opted instead to lease space from a <strong>Tier-III colocation facility</strong>. The move eliminated the capital cost of a new building while improving reliability, but since the state would be paying for space on an ongoing basis, officials had to design the layout as efficiently as possible. “We were trying to maximize how much equipment we could put in with this smaller footprint,” Tasvibi-Tanha says.</p> <p>The state of Arizona has two rows dedicated to network, firewall and security equipment, as well as voice gateways — with networking equipment segregated via security walls with controls to limit access. Server rows were built for current capacity, as <a href="https://statetechmagazine.com/article/2017/09/agencies-eye-advantages-move-cloud">the state has a cloud-first strategy</a> and does not anticipate a significant expansion of its on-premises equipment.</p> <h2 id="toc_2">Future-Facing Data Centers Make Room for New IT Needs</h2> <p>When Pueblo, Colo., built a data center as part of a new municipal justice center construction project in 2010, officials knew that data centers were shrinking because of virtualization technology, but they had to estimate how much space they might need far into the future. “This is the only data center we’re going to have for 60 years,” says Lori Pinz, IT director for the city, citing the building’s projected life span.</p> <p><img alt="Q0218-ST_Feat-Hennick-elpunto.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Hennick-elpunto.jpg" /></p> <p>Pueblo designed and built the data center at around <strong>800 square feet</strong>. The city utilized only about half of that space when it was built, and hasn’t expanded its footprint in the years since. But Pinz says the extra space gives the city <strong>­flexibility to adapt to changing demands</strong>, including a projected need for additional storage to accommodate video from public safety cameras. Roughly two years ago, Pueblo began experiencing slowdowns with its public safety and finance applications and replaced its aging storage equipment with an all-flash array from <a href="https://www.cdwg.com/product/Nimble-Storage-Adaptive-Flash-CS-Series-CS7000-hard-drive-array/4705450?pfm=srh" target="_blank">Nimble Storage</a>. This purchase consolidated many pieces of equipment, freeing up space in the data center.</p> <p>The city originally separated its public safety IT infrastructure from other hardware, but that became less important as Pueblo increasingly adopted virtualization, Pinz says.</p> <p>In Illinois, the Will County Sheriff’s Office, under Sheriff Mike Kelley, broke ground on its new public safety building and data center in 2016, and the facility opened in November. Falbo says the data center not only has enhanced performance and reliability, but also is expected to meet the county’s needs for years to come.</p> <p>“I was trying to build the data center out for the next generation,” Falbo says. “I didn’t want it to just last five to 10 years, and then we wouldn’t have enough electrical capacity, or UPS backup or cooling. I want someone to step into my shoes and be appreciative that we were able to <strong>build this for the future</strong>.”</p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Data Center</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Original</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>Over 1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/How-Planning-a-Data-Center-Build-Out-Optimizes-Operations" data-title="For the @WillCoSheriff's office in #Illinois, careful planning and coordination made a #statelocal #datacenter buildout a runaway success:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/How-Planning-a-Data-Center-Build-Out-Optimizes-Operations" data-title="For the @WillCoSheriff's office in #Illinois, careful planning and coordination made a #statelocal #datacenter buildout a runaway success:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/How-Planning-a-Data-Center-Build-Out-Optimizes-Operations" data-title="For the @WillCoSheriff's office in #Illinois, careful planning and coordination made a #statelocal #datacenter buildout a runaway success:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>18</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/calvin-hennick"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/calvin-hennick.jpeg.jpg?itok=xXXtEq5w" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/calvin-hennick"> <div>Calvin Hennick</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=calvinhennick&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> <div> <div>Performance marketing flag</div> <div>Off</div> </div> <div> <div>Tweet Text 3</div> <div>Close coordination between IT and facilities teams can help improve #datacenter efficiency, performance and flexibility:<br /> </div> </div> <div> <div>Tweet Text 2</div> <div>With no room for downtime, @WillCoSheriff planned a #datacenter build-out to optimize operations #statelocal</div> </div> <div> <div>Shortened Url</div> <div>http://tech.mg/Fh3KIi</div> </div> Wed, 18 Apr 2018 14:01:18 +0000 juliet.vanwagenen_22746 40691 at https://statetechmagazine.com IT Ingenuity Lets State and Local Agencies Do More with Less https://statetechmagazine.com/article/2018/04/IT-Ingenuity-Lets-State-and-Local-Agencies-Do-More-with-Less <span>IT Ingenuity Lets State and Local Agencies Do More with Less</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST-EdLetter-Petersen-hero.jpg" width="1440" height="560" alt="Puzzle pieces fitting together perfectly" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Wed, 04/18/2018 - 09:54</span> <div><p>The importance of enabling greater efficiencies for state and local IT teams cannot be overstated.</p> <p>As organizations grapple with ever-tightening budgets, the urgent need to modernize aging equipment and the challenges of the so-called silver ­tsunami — the imminent retirement of a large portion of working IT ­professionals — IT teams face growing demands on their time and resources.</p> <p>Fortunately, <strong>ingenuity is also alive and well</strong> in state and local government IT, which is showcasing powerful examples of collaboration, new technology tools and out-of-the-box thinking when it comes to solving those challenges.</p> <h2 id="toc_0">Creativity Drives IT Infrastructure Success</h2> <p>Information technology includes a lot of cool and powerful equipment, but successful deployments — and, ultimately, management — don’t happen overnight. Successful navigation of the challenges of IT’s new normal comes down, always, to the people who manage the mission-critical infrastructure. <strong>Proper planning</strong> to ensure precisely the right technology is in place allows everyone to perform their jobs better and can eliminate roadblocks on the way to future successes.</p> <p>For example, IT Director Jacqueline Falbo recently <a href="https://statetechmagazine.com/article/2018/04/How-Planning-a-Data-Center-Build-Out-Optimizes-Operations">led the planning and construction of a data center</a> to fit within the new headquarters of the Will County (Ill.) Sheriff’s Office. By coordinating the data center with the building design, the IT team gained the space and physical layout required to meet its needs. In Durham, N.C., <a href="https://statetechmagazine.com/article/2018/04/Automation-Spurs-Efficient-State-and-Local-Data-Center-Management">automation allows the IT department to eliminate repetitive tasks</a> and focus on bigger-picture challenges. Before the shift, the IT team spent <strong>80 percent</strong> of its time just keeping the data center up and running, leaving only <strong>20 percent for improving ­services to citizens</strong>. Now, those percentages are flipped.</p> <p>Putting the right pieces in place to ensure powerful results down the road was also the driving force behind a <a href="https://statetechmagazine.com/article/2018/04/state-and-local-agencies-see-power-vdi-hci-combination">recent </a><a href="https://statetechmagazine.com/article/2018/04/state-and-local-agencies-see-power-vdi-hci-combination">hyperconvergence</a><a href="https://statetechmagazine.com/article/2018/04/state-and-local-agencies-see-power-vdi-hci-combination"> deployment in Houston</a>, where a massive VDI initiative now allows employees to work from wherever they need to be.</p> <p>“The business result is<strong> improved productivity, cost savings and reduced maintenance time</strong>,” says Greg Schulz, an IT consultant. State and local IT teams could use a lot more of those kinds of results.</p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Core</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Curated</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>300-500 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/IT-Ingenuity-Lets-State-and-Local-Agencies-Do-More-with-Less" data-title="With the right IT, shoestring budgets can play nice with the need for greater efficiency in #statelocal government:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/IT-Ingenuity-Lets-State-and-Local-Agencies-Do-More-with-Less" data-title="With the right IT, shoestring budgets can play nice with the need for greater efficiency in #statelocal government:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/IT-Ingenuity-Lets-State-and-Local-Agencies-Do-More-with-Less" data-title="With the right IT, shoestring budgets can play nice with the need for greater efficiency in #statelocal government:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>18</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/ryan-petersen"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/ryan-petersen-2013-headshot.jpg?itok=iV6msfy0" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/ryan-petersen"> <div>Ryan Petersen</div> </a> <a target="_blank" class="google-plus" href="https://plus.google.com/110888965639568833839/posts?rel=author"><span>Google+</span></a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=RyanPete&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Ryan has been a magazine and newspaper editor for 18 years, with the last 12 covering a variety of bases for CDW’s family of tech magazines. As Editor in Chief, he works on developing editorial strategy and is always on the lookout for new writing talent and sharing great stories with the IT world. In his spare time, Ryan enjoys spending time with his family, biking and obsessively following Iowa Hawkeye sports and Cubs baseball.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> <div> <div>Performance marketing flag</div> <div>Off</div> </div> <div> <div>Tweet Text 3</div> <div>What does it take to tackle the need for efficiency and budget adherence in #statelocal IT? Just a little bit of ingenuity, says @CDWCorp&#039;s @RyanPete:</div> </div> <div> <div>Tweet Text 2</div> <div>IT ingenuity lets #statelocal IT teams do more with less, says @CDWCorp&#039;s @RyanPete:</div> </div> <div> <div>Shortened Url</div> <div>http://tech.mg/TBaT0X</div> </div> Wed, 18 Apr 2018 13:54:23 +0000 juliet.vanwagenen_22746 40701 at https://statetechmagazine.com State and Local Agencies See Power in the VDI, HCI Combination https://statetechmagazine.com/article/2018/04/State-and-Local-Agencies-See-Power-in-the-VDI-HCI-Combination <span>State and Local Agencies See Power in the VDI, HCI Combination</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST_Feat-Wong_Hero.jpg" width="1440" height="560" alt="Rurik Wilmot of the Harris County (Texas) District Attorney’s Office" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Mon, 04/16/2018 - 17:37</span> <div><p>Last summer, when torrential rains from Hurricane Harvey flooded the criminal courthouse in downtown Houston and displaced employees, the IT team at the <a href="https://app.dao.hctx.net/" target="_blank">Harris County District Attorney’s Office</a> saw firsthand the importance of providing users remote access to applications.</p> <p>With the Harris County Criminal Justice Center closed and needing extensive repairs, the DA’s office spent several months relocating its main data center and most of its 750 prosecutors, investigators and staff to other buildings downtown. As a stopgap during the transition, IT increased server resources on its existing Windows Terminal Services environment to <strong>allow 100 concurrent users to access apps remotely</strong>.</p> <p>“After Harvey, the system was ­overloaded and bowing to the pressure,” recalls Rurik Wilmot, a senior network and systems administrator at the DA’s office.</p> <p>Today, employees are settled in temporary offices and once again enjoy local access to applications on desktop PCs. But the IT staff has also seen an increased demand for remote access. In the past, the DA’s office was in the same building as courtrooms, but today ­prosecutors frequently travel to interim courtrooms scattered citywide. To meet users’ needs, IT deployed a more robust application virtualization solution — <a href="https://www.cdwg.com/product/Citrix-XenApp-Enterprise-Edition-license-Subscription-Advantage-1-con/3625462?pfm=srh" target="_blank">Citrix XenApp</a> on hyperconverged infrastructure (HCI) — to ensure everyone has anytime, anywhere access to software and files.</p> <p>“There is a high demand for remote access, even when employees are home and want to log in to check a legal brief or whatever the case may be,” Wilmot says.</p> <p>The Harris County District Attorney’s Office has joined the growing ranks of government agencies that have deployed application or desktop virtualization on hyperconverged equipment, which <strong>combines servers, storage, networking </strong><strong>and</strong><strong> virtualization software</strong> into a small-footprint appliance. Unified systems from the likes of <a href="https://www.cdwg.com/search/?key=Dell%20EMC&amp;searchscope=all&amp;sr=1" target="_blank">Dell EMC</a>, <a href="https://www.cdwg.com/product/HPE-SimpliVity-RapidDR-Starter-License-25-VMs/4758588?pfm=srh" target="_blank">HPE SimpliVity</a>, <a href="https://www.cdwg.com/content/cdwg/en/brand/nutanix.html?enkwrd=Nutanix" target="_blank">Nutanix</a> and <a href="https://www.cdwg.com/product/Scale-Computing-10GBase-direct-attach-cable-10-ft/4833129?pfm=srh" target="_blank">Scale Computing</a> support consolidation, ease management and are more energy-efficient.</p> <p>HCI is the perfect companion for ­virtual desktop infrastructure (VDI) and application virtualization because it scales as demand increases over time and allows IT staff to quickly spin up virtual machines as more users require access. It’s also more cost-effective and simpler to manage than deploying desktop or application virtualization on traditional IT infrastructure.</p> <p>“VDI is a conducive workload for the turnkey, highly converged environment. They are a perfect match and combination,” says Greg Schulz, founder of Server StorageIO, an IT consulting firm. “The business result is <strong>improved productivity, cost savings and reduced maintenance time</strong>.”</p> <p><a href="https://statetechmagazine.com/register?newsletter" target="_blank"><strong>SIGN UP</strong>: Get more news from the <em>StateTech</em> newsletter in your inbox every two weeks!</a></p> <h2 id="toc_0">Harris County IT Taps Better Remote Access</h2> <p>When the DA’s office needed to upgrade its aging data center equipment in late 2015, the Harris County IT team chose to migrate from a traditional ­storage area network (SAN) and Fibre Channel switches to Dell EMC hyperconverged appliances. <strong>HCI offered ­simplified management</strong> through a single software interface, and better performance at a lower cost, Wilmot says.</p> <p>The new infrastructure also allowed IT staff to consolidate from five racks to one in the main data center, he says: “For what we were going to pay in upgrading servers and adding additional maintenance for the old SAN for two and a half years, it was the same as buying our first cluster with a five-year warranty — there was definitely a cost savings, and it was almost a no-brainer.”</p> <p>The DA’s office implemented application virtualization in late January and is testing it with several dozen users who access apps over a secure website. Once it is stable, the IT staff plans to roll it out to every user during the first half of 2018 and then deploy VDI using <a href="https://www.cdwg.com/product/Citrix-XenDesktop-Platinum-Edition-license-1-concurrent-user/3627464?pfm=srh" target="_blank">Citrix XenDesktop</a>.</p> <p><img alt="Q0218-ST_Feat-Wong_elpunto.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Wong_elpunto.jpg" /></p> <p>For most users, application virtualization is sufficient. But some users need video editing or other specialized software, so they will get a full desktop experience through VDI.</p> <p>HCI provides advantages when deploying virtual applications and desktops; scalability is one. If the HCI environment reaches capacity, the county can purchase a new appliance to add more virtual desktops, Wilmot says. The management software will see the new node, expand the cluster and configure ­everything automatically on the back end.</p> <p>“If I need to <strong>scale up compute or storage</strong>, I can choose one or both and buy the appropriate node,” he says.</p> <p>HCI software also eases deduplication, which eliminates duplicate copies of the same files, resulting in more efficient use of storage and cost savings from VDI, says Ryan McCarroll, a senior network and systems administrator at the DA’s office. Instead of having to allocate space for each virtual desktop on a SAN, the HCI appliances with deduplication only allocate storage for one virtual desktop image. So far, users testing XenApp have given positive reviews. Just as important, the DA’s office will be prepared if a disaster like Harvey ever strikes again.</p> <h2 id="toc_1">Bay Area Rapid Transit Sees Faster ROI</h2> <p><a href="https://www.bart.gov/" target="_blank">Bay Area Rapid Transit</a>, a public transportation system in the San Francisco Bay Area that served an average of 433,400 passengers a week in 2016, adopted VDI four years ago for two main reasons: It’s a cost-effective desktop replacement, and it simplifies support because IT can manage desktops centrally on servers, says BART CIO Ravi Misra. IT provides virtual desktops to <strong>600 users across five offices and 46 train </strong><strong>stations</strong>, and has plans to expland to <strong>1,800 users</strong>.</p> <p>Providing remote access is also important because <strong>BART is a 24/7 operation</strong>, and when emergencies happen, staff can log in from home using any device. BART tested VDI as a potential desktop replacement about four years ago, when the system faced budget constraints, and as a result, extended the PC refresh cycle from four to six years.</p> <p>IT staff ran a proof of concept with <strong>25 ­virtual desktops</strong> using <a href="https://www.cdwg.com/product/VMware-Horizon-Suite-license-10-concurrent-users/3067094?pfm=srh" target="_blank">VMware Horizon</a> VDI software and Nutanix hyperconverged equipment. The project went so well they adopted VDI, and they were so impressed with HCI, they later replaced their IT infrastructure with Nutanix. One benefit of rolling out VDI on HCI is that the IT department doesn’t have to spend money up front and overprovision for server and storage equipment. Instead, Misra can add a new Nutanix appliance when needed.</p> <p><img alt="Q0218-ST_Feat-Wong_quote.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Wong_quote.jpg" /></p> <p>“The challenge we found with traditional infrastructure is that you buy something that you will grow into in five years. You sit on a dead investment for a long time,” he says. “With VDI, one hyperconverged appliance can support <strong>120 users</strong>, and if we need to support another 120 users, we buy a new box.”</p> <p>BART currently relies on <strong>80 Nutanix appliances</strong>, 14 of which are for VDI. The IT team created four virtual desktop images for different users. For example, office workers only need office productivity software, while engineers require AutoCAD software and access to geographic information systems. When BART deployed VDI, users discovered that their virtual desktops provided better performance than existing PCs, Misra says.</p> <p>“Browsing on the internet is much faster,” he says. “Users could also see a significant difference while using different applications.”</p> <h2 id="toc_2">Vail, Colo., Finds Stronger IT Performance</h2> <p>The town of <a href="https://www.vail.com/" target="_blank">Vail, Colo.</a>, also plans to adopt VDI to provide employees with improved, customized computing experiences. Every worker uses Terminal Services to access applications, but to improve performance, IT Director Ron Braden plans to implement VMware Horizon software so he can <strong>personalize virtual desktops for employees</strong> who need different applications or browsers. Some applications require specific web browsers, but Braden can’t make multiple browsers available on Terminal Services because they would conflict and cause problems.</p> <p>“As everything becomes web-based, we are more dependent on the browser and need more browser control at the desktop,” he says. “VDI helps you do that. You can individualize it so one user gets Internet Explorer 11 and another gets Firefox.”</p> <p>Vail upgraded from traditional IT infrastructure to HPE SimpliVity ­hyperconverged equipment in 2014.</p> <p>The town, which standardized on <a href="https://www.cdwg.com/product/VMware-vSphere-Standard-v.-6-license-1-processor/3646035?pfm=srh" target="_blank">VMware vSphere</a> server virtualization software, houses four SimpliVity OmniCube appliances in its main data center and another OmniCube appliance at its disaster recovery site.</p> <p>Vail initially standardized on Terminal Services and will deploy VDI next to allow staff to manage desktops on the server, rather than individually.</p> <p>“We don’t have the resources to do desktops anymore and run around to everyone’s desks trying to manage them. <strong>That’s the old-school way of doing it</strong>,” Braden says. The town will launch a multiyear VDI project this year.</p> <p>And because the HCI equipment is almost 4 years old, Braden may upgrade the hardware this year. “<strong>VDI will be better, faster and more versatile</strong>,” he says.</p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Data Center</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Original</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>Over 1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/State-and-Local-Agencies-See-Power-in-the-VDI-HCI-Combination" data-title="For #statelocal IT teams, #HCI and #VDI go together like peas and carrots:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/State-and-Local-Agencies-See-Power-in-the-VDI-HCI-Combination" data-title="For #statelocal IT teams, #HCI and #VDI go together like peas and carrots:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/State-and-Local-Agencies-See-Power-in-the-VDI-HCI-Combination" data-title="For #statelocal IT teams, #HCI and #VDI go together like peas and carrots:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>16</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/wylie-wong"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/wylie-wong.jpg?itok=gph_Y-uT" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/wylie-wong"> <div>Wylie Wong</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=WylieWong&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> <div> <div>Performance marketing flag</div> <div>Off</div> </div> <div> <div>Tweet Text 3</div> <div>.@HarrisCountyDAO weathered Hurricane Harvey thanks in no small part to #HCI infrastructure #statelocal: </div> </div> <div> <div>Tweet Text 2</div> <div>For state and local agencies requiring more efficient, scalable infrastructure, it doesn’t get any better than #hyperconvergence:</div> </div> Mon, 16 Apr 2018 21:37:13 +0000 juliet.vanwagenen_22746 40686 at https://statetechmagazine.com Automation Spurs Efficient State and Local Data Center Management https://statetechmagazine.com/article/2018/04/Automation-Spurs-Efficient-State-and-Local-Data-Center-Management <span>Automation Spurs Efficient State and Local Data Center Management</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST_Feat-Tynan_Hero2.jpg" width="1440" height="560" alt="Gears" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Mon, 04/16/2018 - 16:05</span> <div><p>Two years ago, <a href="http://www.dconc.gov/" target="_blank">Durham County, N.C.</a>, faced a ­classic problem: As technology demands from its <strong>300,000 constituents</strong> increased exponentially, static budgets made replacing the aging tech ­infrastructure difficult. For CIO Greg Marrow and his team at the ­county’s <a href="http://www.dconc.gov/government/departments-f-z/about-information-services-technology" target="_blank">Information Services &amp; Technology department</a>, the solution was software-defined data center architecture and automation.</p> <p>Back then, the <a href="https://www.cdwg.com/content/cdwg/en/brand/cisco.html?enkwrd=Cisco" target="_blank">Cisco</a> Nexus 2000 and 5000 Series network switches inside the county data center were nearing the end of their support lifecycle, Senior Network Engineer Seth Price says. The team decided to move from traditional data center architecture to <a href="https://www.cdwg.com/product/Cisco-Application-Centric-Infrastructure-Advantage-license-10-25-40-Gb/4818606?pfm=srh" target="_blank">Cisco’s Application Centric Infrastructure</a>, a software-defined networking solution that allows for greater flexibility, scalability, ­visibility and ease of management, he says.</p> <p>“We needed to simplify our data center, <strong>to do more with less</strong>,” Price says. “We don’t have enough staff to cover all the work that can come our way. So, the driving force behind going to ACI and SDN was improving our efficiency and being able to automate processes.”</p> <p>By setting up the right network policies, Durham County now automates repetitive tasks such as load balancing and network provisioning, which otherwise require human intervention. For example, setting up a physical network can take <strong>40 minutes or longer</strong>, Price says, but doing so with ACI takes less than three.</p> <p>SDNs also allow IT staff to microsegment policies and isolate each machine on the network, limiting who they can communicate with while greatly enhancing network security.</p> <p>“I can put a little firewall around every person attached to our public wireless network that only allows them access to the internet,” Price says. “If that person is infected with malware, they don’t have the ability to spread it to anyone else on the network.”</p> <p><img alt="Q0218-ST_Feat-Tynan-LaycockSekhon.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Tynan-LaycockSekhon.jpg" /></p> <p><span style="font-size: 11px; line-height: 20.8px;">Redmond, Wash., network ­systems engineers Simrat Sekhon (left) and Keith Laycock say hyperconverged infrastructure has led to hands-off management. Photo: Rick Dahms</span>.</p> <p>Before moving to ACI, Durham’s IT team spent <strong>80 percent of its time</strong> just keeping the data center up and running, leaving only <strong>20 percent</strong> for improving services to citizens. Now those percentages are flipped, Network Services Manager Joel Bonestell says.</p> <p>It’s difficult to put a solid number on the return on investment offered by automation, in part because the time required to perform each task can vary widely, says John Myatt, assistant director of information services and technology. But he sees other, tangible benefits in efficiency and employee retention.</p> <p>“The bottom line is, I’m saving enough that I don’t need an extra body to do this work,” he says. “I’ve got someone who’s working less overtime and is more likely to stay here, so <strong>I don’t have to hire a new employee</strong>.”</p> <h2 id="toc_0">Louisiana Makes Moves Toward Touchless Computing</h2> <p>The surge in size and complexity of IT environments, as well as growing interdependency between networks, make automation a necessity, says Eric Hanselman, chief analyst at 451 Research. It reduces human error and saves valuable time, he adds.</p> <p>“<strong>One of the greatest benefits is reliability</strong>,” Hanselman says. “The whole point of software definition is that you don’t have to wait for physical changes to take place. You don’t have to touch the equipment; you don’t have to rack and stack. You just make those changes in software.”</p> <p>The state of Louisiana began its move toward a software-defined data center in 2014 when the state <a href="https://statetechmagazine.com/article/2017/08/simpler-consolidated-it-saves-louisiana-millions">legislature consolidated some <strong>20 disparate state IT agencies</strong></a> into the <a href="http://www.doa.la.gov/pages/ots/index.aspx" target="_blank">Office of Technology Services</a> (OTS).</p> <p>The office’s first big project was working with the federal Centers for Medicare and Medicaid Services to <a href="https://statetechmagazine.com/article/2017/05/how-hyperconverged-system-transformed-louisianas-health-department">refresh the Louisiana Department of Health’s aging medical eligibility system</a>, says Michael Allison, state CTO. That quickly grew into a multiyear effort to overhaul the state’s two data centers in Baton Rouge, which is on track to be completed this summer.</p> <p>“We could have gone with a traditional three-tier data center architecture, but our state CIO Dickie Howze and Deputy CIO Neal Underwood challenged us to get ahead of the technology curve,” Allison says.</p> <p><img alt="Q0218-ST_Feat-Tynan-PriceQuote.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Tynan-PriceQuote.jpg" /></p> <p><span style="font-size: 11px; line-height: 20.8px;">Photo: Charles Harris</span>.</p> <p>To meet that challenge, OTS adopted a <a href="https://www.cdwg.com/content/cdwg/en/brand/emc.html" target="_blank">Dell</a> and <a href="https://www.cdwg.com/content/cdwg/en/brand/nutanix.html?enkwrd=Nutanix" target="_blank">Nutanix</a> <strong>hyperconverged</strong><strong> infrastructure</strong> as a first step toward ­virtualizing the entire stack using <a href="https://www.cdwg.com/product/VMware-NSX-Standard-license-1-processor/4123755?pfm=srh" target="_blank">VMware NSX</a>. That allowed OTS to route traffic more efficiently between the state’s data centers, Allison says, while also <strong>leveraging automation to make the network more secure</strong>. Instead of setting up access control lists for every device on the network, for example, each one was tagged with specific rules dictating how it would communicate.</p> <p>“Database servers can only talk to application servers. Application servers can only talk to our web servers. And our security partners, like <a href="https://www.cdwg.com/content/cdwg/en/brand/paloalto.html?enkwrd=Palo%20Alto%20Networks" target="_blank">Palo Alto Networks</a> and <a href="https://www.cdwg.com/content/cdwg/en/brand/mcafee.html?enkwrd=McAfee" target="_blank">McAfee</a>, can honor the tags we defined with NSX and extend them to the network edges and gateways,” Allison says.</p> <p>The trend toward containerized applications running on Docker, open source software, and serverless architecture has made automation a necessary step, Allison adds. And that, in turn, has allowed OTS to begin offering Infrastructure as a Service to its developers.</p> <p>“They can begin to blur the lines between what a traditional developer used to do and what an infrastructure manager does,” he says. “They can write a Docker script, hit play and spin up their own database application and firewalls without having to leverage any infrastructure.”</p> <h2 id="toc_1">Redmond, Wash., Enters Hyperconverged Hyperspace</h2> <p>In the summer of 2016, IT managers in the city of <a href="http://www.redmond.gov/" target="_blank">Redmond, Wash.</a>, faced a ­similar decision. The <a href="https://www.cdwg.com/content/cdwg/en/brand/hpenterprise.html?enkwrd=HPE" target="_blank">HPE</a> and <a href="https://www.cdwg.com/content/cdwg/en/brand/netapp.html?enkwrd=NetApp" target="_blank">NetApp</a> infrastructure in Redmond’s­ on-­premises data center had reached the end of its support cycle. The city could either upgrade to a newer appliance or make the switch to Nutanix hyperconverged infrastructure solutions.</p> <p>For Network Systems Engineer Keith Laycock, <strong>the solution was a no-brainer</strong>. Having a single machine that contained networking, compute and storage made the Nutanix appliance much easier to manage and support. The device’s small footprint meant it consumed only about a third of the electricity of a traditional setup, saving the city a significant amount of money. And it was easy to scale: To increase network capacity, just add another network node.</p> <p>But the key was simplicity, Network Systems Engineer Simrat Sekhon says: “Nutanix offers a single pane of glass into the network. I don’t need to be an expert on a range of technologies. We just have one management console, and when it’s configured, all we have to do is create new virtual machines as needed.”</p> <p><img alt="Q0218-ST_Feat-Tynan-elpunto.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_Feat-Tynan-elpunto.jpg" /></p> <p>Redmond deployed two clusters of <a href="https://www.cdwg.com/product/Nutanix-Platform-Administration-course-with-Acropolis-Migration-Combined/4102531?pfm=srh" target="_blank">Nutanix Acropolis</a> and NX-8000 — a six-node cluster in its production environment, and a four-node cluster in a second data center used for disaster recovery — running roughly <strong>120 virtual servers</strong>. Since the Nutanix machines were deployed, Laycock says <strong>his team has barely had to touch them</strong>.</p> <p>That’s a far cry from the old data ­center ­infrastructure, which sometimes required eight hours a week just to manage storage. Upgrades happen almost automatically, Laycock adds.</p> <p>“<strong>It’s a one-click upgrade</strong>,” he says. “Nutanix orchestrates the entire Nutanix AOS and <a href="https://www.cdwg.com/product/vSEC-Virtual-Edition-Next-Generation-Firewall-for-VMware-ESXi-Microsoft-Hy/4637068?pfm=srh" target="_blank">VMware ESXi</a> upgrade process. You can do it live with no VM guest server downtime.”</p> <h2 id="toc_2">Automation Lets State and Local IT Do More with Less</h2> <p>As with most major technology shifts, the greatest challenge in automation often comes when trying to persuade people to approach their work in a new way.</p> <p>“<strong>It’s a big cultural change</strong> for any organization, let alone a state organization,” Louisiana’s Allison says. “You run into a lot of, ‘If it ain’t broke, don’t fix it,’ and the tried-and-true ways of setting up services and servers. All of that had to change. We have to be able to use automation as a workforce multiplier and an accelerator.”</p> <p>State and county employees who are under increasing pressure to do more with less will find that data center automation is one of the ways they can achieve that. “We are government; for us, that means we run a lean team but also need to be able to <strong>keep pace and leverage new technologies</strong>,” Price says. “This solution allows us to be more efficient, effective and, ever important today, more secure.”</p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Data Center</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Original</div> </div> <div> <div>Customer Focused</div> <div>True</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7446" hreflang="en">Engagement</a></div> </div> <div> <div>Content Length</div> <div>Over 1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/Automation-Spurs-Efficient-State-and-Local-Data-Center-Management" data-title="When it comes to saving money and time, nothing does the job like #SDN #datacenter:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/Automation-Spurs-Efficient-State-and-Local-Data-Center-Management" data-title="When it comes to saving money and time, nothing does the job like #SDN #datacenter:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/Automation-Spurs-Efficient-State-and-Local-Data-Center-Management" data-title="When it comes to saving money and time, nothing does the job like #SDN #datacenter:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>16</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/dan-tynan"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/dan-tynan-180.jpg?itok=mnbuJzub" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/dan-tynan"> <div>Dan Tynan</div> </a> <a target="_blank" class="google-plus" href="http://plus.google.com/102093055760798427858/posts?rel=author"><span>Google+</span></a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=tynanwrites&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> <div> <div>Performance marketing flag</div> <div>Off</div> </div> <div> <div>Tweet Text 3</div> <div>@DurhamCounty turned to #automation in the #datacenter and saved on the bottom line:<br /> </div> </div> <div> <div>Tweet Text 2</div> <div>Automation and #SDN save where it counts for #statelocal #datacenter managers in @DurhamCounty and<br /> @CityofRedmond:</div> </div> Mon, 16 Apr 2018 20:05:59 +0000 juliet.vanwagenen_22746 40681 at https://statetechmagazine.com NASCIO Midyear 2018: State CIOs Spotlight Security and Digital Transformation https://statetechmagazine.com/article/2018/04/nascio-midyear-2018-state-cios-spotlight-security-and-digital-transformation <span>NASCIO Midyear 2018: State CIOs Spotlight Security and Digital Transformation</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/ST_Baltimore_NASCIO_GettyImages-859029368.jpg" width="1440" height="540" alt="Baltimore" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Thu, 04/12/2018 - 14:51</span> <div><p>When conducting its <a href="https://www.nascio.org/topten" target="_blank">survey of State CIO Top 10 Policy and Technology Priorities for 2018</a>, the National Association of State Chief Information Officers (NASCIO) discovered there wasn’t much of a gap between the top concern of CIOs and the rest of the list — a departure from the norm.</p> <p>For the top spot, CIOs told NASCIO they were concerned about issues surrounding security and risk management as expected, but other priorities including cloud services, consolidation and digital government followed closely.</p> <p>“Data management and analytics, cloud solutions and certainly security are demanding our attention,” Oklahoma CIO Bo Reese, who serves as president of NASCIO, <a href="https://www.nascio.org/Newsroom/ArtMID/484/ArticleID/583/State-CIO-Priorities-for-2018-State-Technology-Leaders-make-Security-and-Cloud-Services-Top-Priorities" target="_blank">said in a November press release</a>. “Unification of services will drive the need to improve data management discipline, enterprise governance and optimization.”</p> <p>“There is an <strong>overarching continued consistency in the areas of budget and cost control, security and risk management</strong>,” NASCIO Executive Director Doug Robinson said in the release. “Digital government appears for the first time as priority four which is indicative of states’ efforts to focus on citizen services using digital platforms and integration.”</p> <p>NASCIO will attempt to provide state CIOs with some resources to address these priorities during the <a href="http://www.cvent.com/events/nascio-2018-midyear-conference/event-summary-aed51c2a78574fb79e9515b39f7ab329.aspx" target="_blank">NASCIO 2018 Midyear Conference</a> from <strong>April 22-24 at the Hilton Baltimore in Maryland</strong>. The conference is a significant milestone on the road to the <a href="https://www.nascio.org/Events" target="_blank">NASCIO 2018 Annual Conference</a> in San Diego, Calif., from Oct. 21-24. NASCIO mines its annual list of priorities to produce focus areas for its strategic planning and it plans NASCIO conference sessions and publications around those priorities.</p> <p><a href="https://statetechmagazine.com/register?newsletter" target="_blank"><strong>SIGN UP</strong>: Get more news from the <em>StateTech</em> newsletter in your inbox every two weeks!</a></p> <h2 id="toc_0">State CIO Priorities Take Center Stage at NASCIO Midyear</h2> <p>In an <a href="http://www.cvent.com/events/nascio-2018-midyear-conference/agenda-aed51c2a78574fb79e9515b39f7ab329.aspx" target="_blank">early session at NASCIO Midyear</a>, Gartner Research Vice President Rick Howard and Utah CIO Mike Hussey will assess how states can adapt artificial intelligence innovations for government use, specifically applications of <strong>AI and machine learning</strong> seen in the private sector to the State CIO’s Top 10 Priorities.</p> <p>Oklahoma Director of Technology Services Dustin Crossfield <a href="http://www.cvent.com/events/nascio-2018-midyear-conference/agenda-aed51c2a78574fb79e9515b39f7ab329.aspx" target="_blank">will discuss Innovate Oklahoma</a>, a program close to the heart of the NASCIO president, where anyone can issue a challenge to solve with tech and receive responses from eligible firms. Through public-private partnerships, Oklahoma seeks to turn these ideas into new startup companies that may reshape how state government works while growing new business.</p> <p>Michigan CIO David Devries and Washtenaw County IT Manager Andy Brush will <a href="http://www.cvent.com/events/nascio-2018-midyear-conference/agenda-aed51c2a78574fb79e9515b39f7ab329.aspx" target="_blank">discuss shared services</a>, another priority identified in the State CIO’s Top 10 Priorities. With Michigan’s CISO as a Service Program, the two will reveal how Michigan <strong>lends expertise to local governments</strong> that don’t have the resources for a full-time security officer but still remain exposed to sophisticated threats.</p> <p>North Carolina CIO Eric Boyette will discuss how his state seeks to transform existing data assets into an information utility with the <a href="https://www.nc.gov/agency/government-data-analytics-center" target="_blank">North Carolina Government Data Analytics Center</a>, which <strong>assists state leaders in determining policy and operational investments</strong>.</p> <p>In a <a href="http://www.cvent.com/events/nascio-2018-midyear-conference/agenda-aed51c2a78574fb79e9515b39f7ab329.aspx" target="_blank">closing discussion</a> for NASCIO Midyear, Georgia Chief Digital Officer Nikhil Deshpande, New York Executive Deputy CIO Karen Geduldig and Massachusetts Chief Digital Officer Holly St. Clair will discuss how to incorporate end users into design processes to achieve simplicity and ease of use for government mobile apps and digital solutions. The discussion will include a brief showcase of state-specific apps.</p> <p>As usual, NASCIO is hosting CIOs and other state executives close to Washington, D.C., to ease participation in a Washington “fly-in,” where they can meet with federal leaders to share their priorities and concerns. NASCIO has scheduled its <strong>2019 and 2020 midyear conferences</strong> to occur at Gaylord National Resort and Convention Center, located in National Harbor, Md., outside of Washington, D.C., to facilitate this a step further.</p> <p><em><a href="https://statetechmagazine.com/nascio-2018-midyear-conference" target="_blank">Bookmark this page</a> to follow </em>StateTech<em>’s coverage from the NASCIO 2018 Midyear Conference. Follow us on Twitter at <a href="https://twitter.com/StateTech" target="_blank">@StateTech</a> and keep up with the latest conference conversations using hashtag <a href="https://twitter.com/hashtag/NASCIO18?src=hash" target="_blank">#NASCIO18</a>.</em></p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT25517</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Core</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Curated</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>300-500 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/nascio-midyear-2018-state-cios-spotlight-security-and-digital-transformation" data-title="#Security and #cloud are on the minds of state CIOs when they head to #NASCIO18 Midyear in Baltimore this month @NASCIO:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/nascio-midyear-2018-state-cios-spotlight-security-and-digital-transformation" data-title="#Security and #cloud are on the minds of state CIOs when they head to #NASCIO18 Midyear in Baltimore this month @NASCIO:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/nascio-midyear-2018-state-cios-spotlight-security-and-digital-transformation" data-title="#Security and #cloud are on the minds of state CIOs when they head to #NASCIO18 Midyear in Baltimore this month @NASCIO:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>12</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/taxonomy/term/11391"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/Mickey_McCarter.jpg?itok=tWzGOlTU" width="58" height="58" alt="Mickey McCarter" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/taxonomy/term/11391"> <div>Mickey McCarter</div> </a> </div> <div class="author-bio"> <p> <div><p>Mickey McCarter is the senior editor of StateTech Magazine.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> Thu, 12 Apr 2018 18:51:05 +0000 juliet.vanwagenen_22746 40676 at https://statetechmagazine.com Review: Carbon Black Cb Defense Touts Modern Endpoint Protection https://statetechmagazine.com/article/2018/04/review-carbon-black-cb-defense-touts-modern-endpoint-protection <span>Review: Carbon Black Cb Defense Touts Modern Endpoint Protection</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST_PR-Breeden-CarbonBlack_Hero.jpg" width="1440" height="560" alt="Carbon Black Cb defense" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Wed, 04/11/2018 - 10:03</span> <div><p>For years, the best tool to protect desktops or notebooks was signature-based anti-virus, which worked by saving records of all known malware patterns (constantly updated by a central server) and generating an alert when a protected endpoint ran into anything rogue. Some traditional protection programs also added heuristics to look for known malware patterns.</p> <p>Even today, a traditional anti-virus program with updated signatures and heuristics can likely <strong>protect against 90 percent or more of the most common threats</strong>. But the effectiveness of ­traditional anti-virus solutions is decreasing, and the most sophisticated attackers, such as those who target government agencies, know how to get around ­signature-based protection.</p> <p>In response to that evolving threat landscape, <a href="https://www.cdwg.com/content/cdwg/en/brand/carbonblack.html?enkwrd=Carbon%20Black" target="_blank">Carbon Black</a> adjusted the focus of endpoint protection and dropped signatures altogether. <a href="https://www.cdwg.com/product/CARBON-BLACK-CB-DEFENSE-3Y/4594265?pfm=srh" target="_blank">Cb Defense</a> concentrates on the system itself, including the numerous processes a protected computer uses to operate every day. Each is examined algorithmically, which enables the solution to identify malicious activity, regardless of how the malware is deployed.</p> <h2 id="toc_0">A New Approach to Government Security</h2> <p>Using Cb Defense in an enterprise environment is simple. Users manage the whole program centrally through the cloud. As long as an ­administrator has access permissions on endpoints, the solution will push out<strong> small, lightweight agents</strong> to every <a href="https://www.cdwg.com/content/cdwg/en/brand/microsoft-interstitial.html?enkwrd=Microsoft" target="_blank">Microsoft</a> Windows-based computer within the environment. Those agents don’t affect system performance. In my testing, systems with agents installed performed identically to those ­without. Each ­studies the system it is charged with protecting, learning about the programs and processes used every day, and ranking them with algorithm-based logic.</p> <p><img alt="Q0218-ST_PR-Breeden-CarbonBlack_product.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST_PR-Breeden-CarbonBlack_product.jpg" /></p> <p>For enterprise customers, should the program flag a threat that admins can’t fix, Carbon Black offers <strong>­tech support via phone, email or a web-based interface</strong> and guarantees a response to critical problems within a few hours.</p> <p>The changing nature of attacks on endpoints requires a new approach to defense, especially for government ­organizations, which are tempting ­targets for professional attackers.</p> <p>Cb Defense can provide that protection, regardless of how or what type of ­malware is used in an attack.</p> <h2 id="toc_1">Know Your Attacker, Defend Your Agency Better</h2> <p>By far the most dangerous type of cyberattack — one that has produced some alarming security breaches — is the <strong>advanced persistent threat</strong>. Unlike malware that is released into the wild, APTs generally are carefully deployed and monitored by cyberattackers who are trying to crack a specific organization’s defenses.</p> <p>Attackers working with APTs take note every time an attack fails. They then study the reasons for the failure, change a few parameters and try again. Often operating from offshore safe havens in countries that do not prosecute cybercrimes — or sometimes directly supported by a rogue government — they have time to try, and try again, to break into a targeted organization. Most of the time, they know what they want to steal, whether the target is users’ or constituents’ personal or financial information, or data such as passwords for financial accounts.</p> <p>Even if a defensive tool is able to stop an APT attack, if that’s all it does, then it’s simply providing more information for the attacker. The best defenses must <strong>capture as much information about the tools, targets </strong><strong>and</strong><strong> tactics of attackers</strong> so that organizations know that they are under attack and can plan their defenses.</p> <p>Cb Defense from Carbon Black does just that. After each attack on a test network protected by Cb Defense agents, the central management console provided a wealth of information about the attacker. This included the tactics that were being used, the location of command and control servers, the targets the malware was trying to compromise and what, if any, information was delivered to the attacker.</p> <p>The Cb Defense reports contain a wealth of information that is essential to threat hunting, to see if defenses have been breached anywhere else. In testing, the reports revealed particularly weak pathways in the test bed, as well as the location of the data the malware was trying to access. All of this information could be used to improve network defenses, or even to write specific rules for other security programs to automatically counter attackers, even if they find a way to bypass the endpoints.</p> <p>This capability makes Cb Defense a particularly powerful security solution. It can protect endpoints from attacks — even the most advanced, previously unknown exploits — almost completely, while also providing a wealth of information and threat intelligence that can be used to better <strong>protect both endpoints and core assets in the future</strong>.</p> <h3 id="toc_2">The Carbon Black Cb Defense</h3> <p><strong>Agents Per Endpoint:</strong> 1<br /><strong>Max Agents:</strong> 24,999 (Tier 5)<br /><strong>Endpoint OS:</strong> Windows<br /><strong>License:</strong> 3 years<br /><strong>Availability:</strong> 24/7 by phone, email or web<br /><strong>Response Time:</strong> 4 business hours</p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Security</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Original</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7451" hreflang="en">Nurture</a></div> </div> <div> <div>Content Length</div> <div>500-1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/review-carbon-black-cb-defense-touts-modern-endpoint-protection" data-title="Cb Defense from @CarbonBlack_Inc provides advanced #statelocal #security, even against advanced persistent threats:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/review-carbon-black-cb-defense-touts-modern-endpoint-protection" data-title="Cb Defense from @CarbonBlack_Inc provides advanced #statelocal #security, even against advanced persistent threats:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/review-carbon-black-cb-defense-touts-modern-endpoint-protection" data-title="Cb Defense from @CarbonBlack_Inc provides advanced #statelocal #security, even against advanced persistent threats:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>11</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/john-breeden-ii"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/john-breeden-ii.jpg?itok=qht_53sT" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/john-breeden-ii"> <div>John Breeden II</div> </a> <a target="_blank" class="twitter" href="https://twitter.com/intent/follow?region=follow_link&amp;screen_name=LabGuys&amp;tw_p=followbutton&amp;variant=2.0"><span>Twitter</span></a> </div> <div class="author-bio"> <p> <div><p>John Breeden II is an award-winning reviewer and public speaker with 20 years of experience covering technology.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> Wed, 11 Apr 2018 14:03:57 +0000 juliet.vanwagenen_22746 40671 at https://statetechmagazine.com The Cloud Outpaces In-House State and Local Cybersecurity https://statetechmagazine.com/article/2018/04/cloud-outpaces-house-state-and-local-cybersecurity <span>The Cloud Outpaces In-House State and Local Cybersecurity</span> <img src="/sites/statetechmagazine.com/files/articles/%5Bcdw_tech_site%3Afield_site_shortname%5D/201804/Q0218-ST_Voices-Kirby_Hero.jpg" width="1440" height="560" alt="Cloud concept" typeof="foaf:Image" /> <span><span lang="" about="/user/22746" typeof="schema:Person" property="schema:name" datatype="" content="juliet.vanwagenen_22746">juliet.vanwage…</span></span> <span>Tue, 04/10/2018 - 19:45</span> <div><p>While some people still fear the cloud, most ­government IT leaders recognize that <strong>migration is inevitable</strong>.</p> <p>But before states and localities shift the bulk of their software and ­infrastructure to the cloud, they’ll need to quell concerns about security and privacy.</p> <p>The cloud and security dominate the mindset of public sector CIOs: A <a href="https://www.nascio.org/TopTen/ArtMID/659/ArticleID/582/State-CIO-Top-Ten-Policy-and-Technology-Priorities-for-2018" target="_blank">NASCIO survey</a> ranks cloud services as the <strong>second-highest priority for 2018</strong>. That’s behind only general security and risk management, now the leader for five years running. Of course, the cloud category itself as defined on the report encompasses both security and privacy.</p> <p>In addition to supporting a cloud-first mantra, government CIOs plan to move on-premises applications to the cloud. More than <strong>80 percent of CIOs</strong> have already migrated legacy applications or intend to do so, according to <a href="https://www.nascio.org/Portals/0/Publications/Documents/2017/NASCIO_2017_State_CIO_Survey.pdf?ver=2017-10-25-174540-510" target="_blank">The 2017 State CIO Survey</a> by NASCIO. Such talk makes some nervous because they harbor a misconception about the cloud being less secure, but that’s generally rooted in fear and is just not the reality.</p> <p>The security of modern cloud environments is stronger than ever, and often exceeds what governments are capable of providing on their own.</p> <h2 id="toc_0">Reasons to Believe Cloud Security Is Strong</h2> <p>While nearly half of respondents (<strong>44 percent</strong>) cited technology changes such as mobile access, cloud migration and Big Data analytics as the greatest operational challenge in determining risk management decisions within CDW’s new <a href="https://www.cdwg.com/content/cdwg/en/orchestration/cyber-security-report.html" target="_blank">Cybersecurity Insight report</a>, all of that new technology doesn’t mean less security. There are ample reasons why <strong>the cloud offers more robust cybersecurity than many public </strong><strong>sector</strong><strong> IT departments have in-house</strong>.</p> <p><img alt="Q0218-ST-Voices-Kirby-quote_0.jpg" data-entity-type="" data-entity-uuid="" src="/sites/statetechmagazine.com/files/Q0218-ST-Voices-Kirby-quote_0.jpg" /></p> <p>For one, many states and localities struggle to attract and retain skilled IT security staff. The more remote the capital, county seat or town, the greater the challenge. Cloud providers can devote more resources and expertise to <strong>securing sensitive data</strong> than most individual organizations. In addition to access to talent, providers are better scaled to maintain audits, threat mitigation, and frequent patching and updates on their clients’ behalf.</p> <p>The cloud offers another security benefit by restricting physical access. When data is housed offsite, it’s more difficult for people to access. Leading providers rely on physical controls such as concrete barriers, fences topped with barbed wire, security guards and an array of surveillance cameras. Finally, there’s <strong>affordability</strong>. Cloud technology’s subscription-based model provides the public sector with access to advanced, cutting-edge security capabilities at a lower price point than they could achieve on their own.</p> <h2 id="toc_1">Public Sector Cloud Challenges to Consider</h2> <p>Despite the security advantages, experts agree <strong>the cloud indisputably changes the security landscape</strong>. IT leaders should be well acquainted with the challenges.</p> <p>Employees often prove to be the main threat to cloud security. That’s with good reason: A successful attack requires either knowledge about vulnerabilities or just a negligent or unaware insider. Other key concerns include worries about unauthorized access, malware infiltration and an inability to monitor user activity in the cloud.</p> <p>As IT teams make the case for cloud migration, they need to understand the responsibilities of providers and customers, and IT’s role in correctly implementing security controls to protect agency data. Because providers offer a wide variety of security controls, the onus is on customers to decide which to use, and to what degree. Know where enterprise data resides, and <strong>control access to that information</strong>.</p> <p>Make the case for increasing the cyber­security investment, get buy-in from senior leadership and involve them in setting strategy. Focus intensely on countering inside threats from careless or unsuspecting staff. With careful preparation, IT departments can begin to <a href="https://statetechmagazine.com/article/2017/01/pay-attention-cloud-security-needs-state-and-local-government">reap the benefits of moving to the cloud while minimizing the risk</a>. <strong>That’s a win for everyone</strong>.</p> </div> <div> <div>Content Subtype</div> <div>Article</div> </div> <div> <div>CDW Activity ID</div> <div><p>MKT14P528</p> </div> </div> <div> <div>CDW VV2 Strategy</div> <div>Cloud</div> </div> <div> <div>CDW Segment</div> <div>State &amp; Local</div> </div> <div> <div>Original or Curated</div> <div>Original</div> </div> <div> <div>Customer Focused</div> <div>False</div> </div> <div> <div>Buying Cycle</div> <div><a href="/taxonomy/term/7441" hreflang="en">Awareness</a></div> </div> <div> <div>Content Length</div> <div>500-1000 words</div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-url="https://statetechmagazine.com/article/2018/04/cloud-outpaces-house-state-and-local-cybersecurity" data-title="#statelocal government can rest assured when it comes to #cloud data security, but shouldn’t give up control:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter"></a> <span class="pw-box-counter" pw:channel="twitter"></span> </div> <div> <a class="pw-button-facebook"></a> <span class="pw-box-counter" pw:channel="facebook"></span> </div> </div> <div class="pw-widget pw-size-medium pw-layout-horizontal" data-counter="true" data-url="https://statetechmagazine.com/article/2018/04/cloud-outpaces-house-state-and-local-cybersecurity" data-title="#statelocal government can rest assured when it comes to #cloud data security, but shouldn’t give up control:" data-via="StateTech" data-button-background="none"> <div> <a class="pw-button-twitter cdw-taboola-social"></a> <a href="https://twitter.com/search?f=realtime&amp;q=https%3A%2F%2Fstatetechmagazine.com%2Frss.xml%3Foption%3Dcom_search%26Itemid%3D99999999%26searchword%3Dgap%26searchphrase%3Dany%26ordering%3Dnewest%26limit%3D5%26limitstart%3D0" target="_blank"><span class="pw-box-counter cdw-taboola" data-channel="twitter"></span></a> </div> <div> <a class="pw-button-facebook cdw-taboola-social"></a> </div> <div> <a class="pw-button-googleplus cdw-taboola-social"></a> </div> <div> <a class="pw-button-linkedin cdw-taboola-social"></a> </div> <div> <a class="pw-button-reddit cdw-taboola-social"></a> </div> <div> <a class="pw-button-flipboard cdw-taboola-social"></a> </div> <div> <a class="pw-button-email cdw-taboola-social"></a> </div> </div> <div class="pw-widget pw-size-medium pw-layout-vertical" data-layout="vertical" data-url="https://statetechmagazine.com/article/2018/04/cloud-outpaces-house-state-and-local-cybersecurity" data-title="#statelocal government can rest assured when it comes to #cloud data security, but shouldn’t give up control:" data-via="StateTech" data-button-background="none"> <span> <span>Apr</span> <span>10</span> <span>2018</span> </span> <a class="pw-button-twitter cdw-taboola-social"></a> <a class="pw-button-facebook cdw-taboola-social"></a> <a class="pw-button-googleplus cdw-taboola-social"></a> <a class="pw-button-linkedin cdw-taboola-social"></a> <a class="pw-button-reddit cdw-taboola-social"></a> <a class="pw-button-flipboard cdw-taboola-social"></a> <a class="pw-button-email cdw-taboola-social"></a> </div> <div> <div class="field-author"> <div id="taxonomy-term-" class=""> <div class="author-photo"> <a href="/author/bob-kirby"><img src="/sites/statetechmagazine.com/files/styles/face_small/public/people/bob%20kirby.jpg?itok=hDw4W_gn" width="58" height="58" alt="" typeof="foaf:Image" /> </a> </div> <div class="author-info"> <span>by </span><a rel="author" href="/author/bob-kirby"> <div>Bob Kirby</div> </a> </div> <div class="author-bio"> <p> <div><p>Bob Kirby is vice president of sales for CDW·G, a leading technology provider to government and education.</p> </div> </p> </div> </div> </div> </div> <div> <div>Pull Quote</div> <div> <p class="quote"><a href="node/"></a></p> <p class='speaker'> </p> </div> </div> Tue, 10 Apr 2018 23:45:22 +0000 juliet.vanwagenen_22746 40666 at https://statetechmagazine.com