NASCIO 2020: The Rapid Rise of Digital Services

With state governments closing physical offices and discouraging citizens from gathering in large numbers during the coronavirus pandemic, many government services have moved online. Will the shift to digital services be an enduring one? We spoke virtually with IT leaders from across the country during the NASCIO 2020 annual conference about how they have increased their use of digital services. 

Check out more of our coverage from NASCIO 2020 here.

Denis Goulet, CIO, New Hampshire 

Nelson Moe, CIO, Virginia

Tarek Tomes, CIO, Minnesota 

Joshua Spence, CTO, West Virginia 

• Agencies have started to focus more squarely on how best to deliver citizen services during the pandemic. 
• States have enabled digital signatures for documents and for driver’s license renewals, among many other applications.
• Younger citizens may be more likely to accept a permanent shift to digital services.