So, we learned that we need to be more transparent.
As for our recent successes, we implemented a software asset management program to help better manage our software licenses and overtime and to avoid costs for duplicate or unused licensing. So, we’re looking forward to continuing to see some savings there.
We worked with all of the agencies to develop a cyber incident response plan for each agency. We’ve also implemented an enterprisewide emergency communications system for our governor’s office and the department of human resources to alert employees.
MORE FROM STATETECH: Explore new tools that state CIOS can use to get up to speed.
STATETECH: Tennessee is hosting the NASCIO annual meeting this year. How has the organization been a resource for you and the state of Tennessee?
DEDMON: NASCIO is a very helpful organization. It’s beneficial to attend the conferences and to network with my peer CIOs and CISOs. We learn from hearing what other states are doing. In some cases, we find out that we’re not alone in some of our challenges. In other cases, we find out where some other states have had success. We definitely learn from each other.
NASCIO Executive Director Doug Robinson has been to our state several times in the past few years. He testified to our legislative committees about IT procurement and some of the work that NASCIO has done with us. It’s always helpful for our legislators to hear from outside experts and understand what we’re doing well and what guidance they may have.
STATETECH: What leaps out as most relevant to Tennessee when you look at the top 10 priorities identified by state CIOs in the annual NASCIO survey?
DEDMON: What really stands out to me is customer relationship management, which, for us, is literally citizen relationship management. We don’t currently have a single view of our citizens. Each agency owns that individual relationship, and I’ve asked if we should be exploring CRM and building more of a complete view of our citizens so that we can better help them and share information across agencies where it makes sense.