Boost Effectiveness by Working with Others
“CIOs are 1.5 times more likely to report having a strong or very strong relationship with other business functions when they customize their tech fluency efforts,” notes Deloitte Insights in a corporate CIO survey. For states and local governments, “other business functions” include public agencies headed by elected or appointed leaders who have a stake in fulfilling citizen services. The ultimate line-of-business leader is a governor or a mayor in these cases.
When an IT official first enters public service, they may command basic tech fluency through an understanding of enterprise technology systems and how tech can help government succeed (which is to say, provide the best service to the most people).