Wisconsin Hopes Cloud Will Speed Processing of Unemployment Claims

Like other state governments that have been hit by a deluge of unemployment claims this year amid the coronavirus pandemic, Wisconsin is turning to the cloud to help it process claims more efficiently.

Late in October, the state announced a partnership with Google Cloud to speed up the processing of unemployment claims. According to an announcement from the state’s Department of Workforce Development, the state will take advantage of predictive analytics tools using on historical data to “shorten adjudication decision-making, which will allow DWD to release payments to eligible claimants faster.”

The solution also uses descriptive data analytics via segmentation, categorization and clustering based on claim attributes, according to the DWD.

An Oct. 21 report from the Milwaukee Journal Sentinel noted that more than 78,000 Wisconsin residents were still waiting for their unemployment claims to be processed. As of Oct. 16, DWD said it had processed 7.4 million weekly unemployment insurance claims since March 15 and had paid more than 536,000 claimants over $3.9 billion in unemployment insurance benefits.

“While the Department has completed an unprecedented number of claims over the past six months, we recognize that the 8 percent of claims still in process represents individuals who are depending on us,” DWD Transition Director Amy Pechacek stated. “This new partnership helps us ensure a more efficient resolution of their claims so that they may care for themselves and their families.”