Local Government Agency Focused on UX for Citizens
San Diego’s website overhauls are in line with a push by state governments to redesign and modernize government websites to be more user friendly and accessible. In March, the U.S. Justice Department released web accessibility guidance under the Americans with Disabilities Act to explain how state and local governments, as well as businesses open to the public, can make sure their websites meet ADA requirements to be accessible to people with disabilities.
Part of the SDPD’s efforts to improve UX included making the site more visually appealing and formatting actionable items so that they stand out. According to a release from the city, the website was redesigned with a “less-is-more approach,” focusing on the content that residents need to know. The agency also created a repeating feature that calls out similar types of information. For example, there is a standard feature on pages where filing a report might be necessary.