3. The Rise of Chief Data and AI Officers
Data has become the lifeblood of business. The most successful businesses are those that know how to gather insights from their data, with a chief data officer at the helm. The same holds true for state and local governments. The importance of the role will increase going forward, especially when the CDO works in collaboration with the CISO and CIO to ensure technology and data are fully leveraged.
4. A Focus on Upskilling and Reskilling the Workforce
The shift to hybrid and cloud architecture will require government agencies to hire, train and retain employees with the necessary skill sets to work with these new technologies. Because economic conditions may mean they won’t be able to hire enough workers, agencies will also need to focus on retraining a portion of their existing workforce to be capable managers of cloud architectures.
DISCOVER: How hybrid work solutions can modernize government services and workplaces.
5. A New Mindset for Government Technology Workers
It’s hard to ask people to relinquish control, but that’s what adoption of cloud architecture requires of IT workers. With more agencies adopting cloud technology, more IT staff will relinquish that control. In turn, they will be trained on new skills that will enable them to do more interesting, creative work and help the agency operate more efficiently.
While the pressures of the pandemic have eased, that does not mean the need for government agencies to take steps toward modernization has lessened. Constituent expectations continue to evolve, and those pressures will not go away. In the age of cloud computing, technology will play a major role in empowering public agencies to be the data-driven organizations they aspire to be. As constituent demands increase, agencies must continue to think about how technology can help them realize this potential.