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See How IT Leaders Are Tackling AI Challenges and Opportunities

New research from CDW reveals insights from AI experts and IT leaders.

Sep 03 2025
Artificial Intelligence

Government Employees Can Overcome Challenges in AI Adoption

Here’s how to put people first in the age of intelligent technology.

Government employees can turn to artificial intelligence for strategic planning, skill development, data management and more.

But first, they must overcome potential barriers to adoption. This includes understanding the challenges and opportunities AI presents to their workforce.

Start by answering these questions.

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What Can AI Do To Improve Office Operations?

Agencies are discovering that when workers are empowered with AI tools, everyone wins. The rapid evolution of AI means organizations must act now to stay ahead but with a focus on empowering their workers by bridging skills and talent gaps, improving decision-making and achieving measurable results.

DISCOVER: Build AI readiness around the right use cases, experts say.

How Does AI Improve Employee Engagement?

Productivity is fueled by employee engagement, and employee engagement is fueled by employee experience. AI has supercharged EX by quickly and cost-effectively relieving staff of repetitive tasks so they can focus on more meaningful work.

What Are Some Challenges To Employee Adoption of AI?

Implementing AI at scale requires the expertise to build, deploy and maintain it, and to enable government workers to use it. However, many organizations struggle to seize AI’s full potential. Limited access to skilled experts and insufficient training often stand in the way.

LEARN MORE: Prepare for AI with CDW Government’s MOAT.

Where Can Agencies Best Invest To Prepare for AI?

Agencies realize their AI applications are only as good as the data they are built on. AI systems rely on well-governed, high-quality data to function effectively. That’s why the most significant investments in AI are now being made in data science, governance and compliance. However, less than half of organizations have comprehensive policies for data use, so there’s much work to be done.

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How Can Agencies Measure AI Value?

Realizing full ROI on AI investments starts with knowing what an agency is trying to accomplish and how to measure progress toward that goal. Even then, determining the return and adjusting to meet it isn’t easy. In fact, 10% of organizations responding to a recent CDW survey said they don’t know what ROI they have achieved or have seen no return at all.

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