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How to Improve Citizen Service Experience: Modernizing 311 Contact Centers

Today’s contact centers use artificial intelligence, automation and integration to deliver faster, always-on citizen services while improving efficiency and transparency.

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AI-Powered Fleet Technology Helps Deliver Faster, More Responsive Public Services

State and local agencies are using connected operations platforms, artificial intelligence and telematics to modernize road maintenance and more.

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Security

Observability vs. Monitoring: What State and Local IT Teams Need To Know

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What Is Data Sovereignty in the Context of the Public Sector?

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Public Safety Drones Are Becoming Essential Tools for Emergency Response

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NASCIO 2026 Midyear: State Chief Privacy Officers Gain Influence as AI Expands Role

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Artificial Intelligence

NASCIO 2026 Midyear: States Shift From AI That Assists to AI That Acts, Tennessee CTO Says

Arizona State Capitol in Phoenix, Ariz.

Security

NASCIO 2026 Midyear:Citizen Digital Identity Fragmentation, Funding Hurdles

States were never meant to be fighting foreign actors, nor were local governments.”

Mark Raymond, CIO, Connecticut

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NASCIO 2026 Midyear: State CISOs Report Falling Confidence as AI Threats Accelerate

Artificial Intelligence

App Modernization Is the Gateway to AI-Ready Government

Artificial Intelligence

Chatbots Open the Door to State Government Access

Security

Q&A: Pennsylvania’s CISO on Risk Reduction, Zero Trust and the Next Cybersecurity Frontier

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States Deploy Desktop as a Service To Standardize Endpoints and Boost Security

Data Center

How To Evaluate Whether HCI Is Right for Your State or Local Government Organization

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The Case for Cyber Insurance in State Government

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How Real-Time Crime Centers Draw on Video Surveillance

Management

Regional Collaboration: The Overlooked Layer in Government IT

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Connecticut’s CISO Pushes a Unified, Outcome-Driven Cyber Strategy

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NASCIO Annual

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Cloud

How to Improve Citizen Service Experience: Modernizing 311 Contact Centers

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Security

Observability vs. Monitoring: What State and Local IT Teams Need To Know

Observability goes beyond monitoring. It helps agencies unify data, strengthen resilience and deliver reliable citizen-facing digital services.

Arizona State Capitol in Phoenix, Ariz.

Security

NASCIO 2026 Midyear:Citizen Digital Identity Fragmentation, Funding Hurdles

Massachusetts State Capitol

Security

NASCIO 2026 Midyear: State CISOs Report Falling Confidence as AI Threats Accelerate

Pennsylvania CISO Andy Ritter

Security

Q&A: Pennsylvania’s CISO on Risk Reduction, Zero Trust and the Next Cybersecurity Frontier

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NASCIO 2025: IT's Role in Achieving Statewide Efficiencies

State IT leaders discussed technology’s expanding role in achieving statewide efficiencies.
NASCIO 2025: State CIOs Highlight Agentic AI Use Cases

Agentic AI is the next wave of artificial intelligence: Here’s how state IT leaders are preparing.
NASCIO 2025: How State Leaders Are Approaching Critical Infrastructure Protections

Whole-of-state cybersecurity can help states defend against cyberattacks on critical infrastructure.
NASCIO 2025: State CIOs Discuss Their Top Tech Priorities

We caught up with state technology leaders at NASCIO 2025 to check in on their current and upcoming priorities.
NASCIO 2025: Colorado Continues to Blaze a Trail for States’ Use of AI

David Edinger spoke to StateTech during NASCIO 2025 about the Centennial State’s latest AI initiatives.

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State Lotteries Make a Safe Bet With Cloud and AI

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Observability Is the Foundation of Trust in Modern Government

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What Is Configuration Drift, and How Can Governments Manage It?

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How State and Local Governments Are Securing the 2026 Midterm Elections

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