Governments Reset Expectations for Digital Work, Lean On Enterprise Service Management
State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.
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Governments must move beyond chatbots, orchestrating end-to-end services that improve accessibility, efficiency and constituent experiences.
States were never meant to be fighting foreign actors, nor were local governments.”
Mark Raymond, CIO, Connecticut
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State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.
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