Oct 03 2017

NASCIO 2017: Citizen Input Drives Digital-First Services

State IT leaders say that gathering insights from users is a must before deploying citizen-facing services. 


    • Dave Weinstein, CTO, State of New Jersey 
    • Dewand Neely, CIO, State of Indiana
    • Todd Kimbriel, CIO, State of Texas

Video Highlights

  • Citizens' needs and preferences should drive the development of digital-first services.
  • An agile approach is key to ensure that services evolve as needed.
  • Building security into digital-first citizen services from the beginning is cheaper and more effective.

Read more of our NASCIO 2017 event coverage.