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Making mistakes is often an opportunity for learning something new.

Readers discuss the importance of bridging the digital divide to provide senior citizens and people in rural areas with online access to government services.

City CIOs are in demand these days. They are taking on broader responsibilities, including pumping up security, providing more city services online, installing wireless networks and improving information access.

Readers discuss enlightening team members about the importance of technology in government and how Wi-Fi networks can provide citywide connectivity for public safety vehicles.

Readers discuss information sharing by law enforcement, the ways technology helps individuals choose travel routes, and the pluses and minuses of electronic data interchange.

Kansas City CIO transforms IT performance from insignificant reports to measurements that gauge real value for government and citizens.