Articles By Jessica Balen

About the Author:

Jessica Balen is a freelance writer for the CDW family of magazines.

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Colleagues reviewing data

Security

Observability vs. Monitoring: What State and Local IT Teams Need To Know

Observability goes beyond monitoring. It helps agencies unify data, strengthen resilience and deliver reliable citizen-facing digital services.

Person holding laptop

Data Analytics

What Is Data Sovereignty in the Context of the Public Sector?

Engineer testing cables

Security

Connecticut’s CISO Pushes a Unified, Outcome-Driven Cyber Strategy

Coworkers collaborating

Cloud

What Is Configuration Drift, and How Can Governments Manage It?

People in data center

Cloud

Data Security Posture Management Has Become Essential for Governments

Person on the phone

Security

Vulnerability Exploitability eXchange: Smarter Patching for State and Local IT Teams

Couple looking at phone

Software

Phoenix Taps Adobe DX To Unify Websites, Streamline Services

Automated security

Security

The NIST OSCAL Framework for State and Local Governments

Engineer working on a digital tablet near communications tower

Networking

Why Wireless Site Surveys Are Critical for Wi-Fi 7 in State and Local Government

Coworkers talking

Artificial Intelligence

Tech Trends: Why AI Is a Top Management Priority for State and Local Agencies in 2026

Smart city

Cloud

Tech Trends: States Rightsize Cloud to Keep Data Close to Home — and AI-Ready

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