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Folding AI into the Citizen Experience

StateTech Digital Workspace

DIGITAL WORKSPACE

Folding AI into the Citizen Experience

Contact centers are the front line of citizen services, and the agents assisting state and local constituents are at the mercy of the resources available to them. Used responsibly and strategically, artificial intelligence can vastly enhance those resources.

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DIGITAL WORKSPACE

Citizen-First Contact Centers

Digital Workspace Contact Centers

DIGITAL WORKSPACE

Citizen-First Contact Centers

Artificial intelligence adds enormous value to contact centers, especially when implemented on a solid IT foundation. Consequently, forward-looking state agencies all over the country are revamping their contact center solutions in preparation for AI.

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Texas State Capitol in Austin, TX.

NASCIO 2023 Midyear: State IT Leaders Continue Discussion on Retaining Cyber Talent
Person taking a virtual meeting

States Embraced Digital Transformation During Pandemic Response
Two people shaking hands

How State and Local Governments Can Win the IT Hiring Competition
GettyImages-1350649344

How State and Local Governments Can Reduce Employee Attrition
GettyImages-923519778

North Texas Civic and Private Organizations Unite for Innovative Collaboration
STMAG_Deloitte_Gross

Report: Governments Must Make Digital Services More Accessible
Virtual courtroom technology illustration

Courthouses Boost Audiovisual Capabilities for Virtual Hearings
ST-CivilCourts-Tech

How the Civil Court System Has Embraced Remote Technology
Hybrid work

4 Ways State and Local Agencies Can Swiftly Transition to Hybrid Work
Baltimore City Hall

Local Governments Have Used Innovative Solutions to Serve the Public During the Pandemic

Jefferson McMillan-Wilhoit, Director of Health Informatics and Technology for Illinois's Lake County Health Department,

Collaboration Tools Connect Health Agencies Working Remotely in a Crisis
Skype for Business

How to Make a Successful Transition Away from Skype for Business in Government
Gayle Davis, Dallas County Communications Manager for IT Network Operations, says she has seen a big increase in productivity thanks to the use of video communications.

State and Local Courts Embrace Video Magistration Amid the Pandemic
San Quentin State Prison, Marin County, California

California Enables Video Visitation for Inmates
Remote Work

What Will Remote Government Work Look Like Over the Long Term?

Videoconferencing tools

State and Local Agencies Augment Their Telework with Video
empty court room

Tech Is Aiding Several Aspects of the Criminal Justice System During the Pandemic
Aerial view of Juneau and the Gastineau Channel

Q&A: Alaska's CIO on Boosting Cloud for Government Telework
State government meeting

How to Effectively Move Government Meetings Online
Teleworking

How to Manage Telework as More Users Shift to Remote Work

Middle Country Public Library

Unified Collaboration Strengthens Community Links in Long Island
Tennessee Deputy CIO JP McInnes

NASCIO 2019: States Work to Attract a Modern Workforce

Logitech Rally

Review: Logitech Rally Bridges the Miles for State and Local Agencies

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