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Artificial Intelligence

Chatbots Open the Door to State Government Access

Generative artificial intelligence powers messengers that unify data to better serve citizens.

Chris Sacho, former IT Manager of Data Centers, Milwaukee County, Wis., says hyperconverged infrastructure provides both scalability and reliability.

Data Center

Hyperconvergence Provides Fast Storage for Government Apps

Nebraska CIO Ed Toner consolidated data services for 22 state agencies but also discovered widespread interest in the project among the state's counties.

Cloud

States Find Security and Savings in Private Clouds

Dr. Michael Gonzalez, ETHAN Project Program Director at the Houston Fire Department says his department saves significant time and money thanks to its Panasonic Toughpads.

Digital Workspace

EMS Agencies Turn to Tablets to Meet Challenges in the Field

Utah CIO Michael Hussey finds a hybrid cloud model to be an obvious choice to meet the demands of some state applications.

Cloud

States and Cities Take Advantage of All Options with Hybrid IT

Ocean Shores Police Department Officer Clint Potter convinced his city to buy drones for water rescue.

Public Safety

Drones Keep an Eye on People and Property to Aid First Responders

Eric Horvath, Director of Public Works for South Bend, Ind., applied cloud services to solve a problem that couldn't be seen physically.

Cloud

Municipal Utilities Turn to the Cloud to Gain Visibility and Control Costs

Brett Schneider, Executive Director of the Bexar Metro 911 Network, manages a state-of-the-art facility with robust audio and visual communications.

Public Safety

Upgraded 911 Call Centers Boost Interoperability and Unity

Paula Richardson, Assistant IT Director of Wake County, N.C., sees county employees take joy in finding new ways to solve old problems

Management

Local Governments Experiment with Innovation Labs

Elizabeth Tanner, Director of Rhode Island’s Department of Business Regulation, sees transparency and convenience in her state’s e-permitting system.

Cloud

Cloud Migration Takes the Pain Out of Permitting Processes

Afton Terry oversees parking citations for the city of Long Beach, Calif., which now uses a faster, simpler Samsung Galaxy for tickets.

Digital Workspace

Versatile Mobile Devices Speed Up Work for Local Officials in the Field

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