Ohio Uses Generative AI to Simplify Unemployment Policies, Improve Call Reviews
State officials say artificial intelligence cut policy research time while helping staff review more constituent interactions.
State officials say artificial intelligence cut policy research time while helping staff review more constituent interactions.
The Texas Department of Public Safety rebuilt its Driver License Division contact center on Amazon Connect.
States were never meant to be fighting foreign actors, nor were local governments.”
Mark Raymond, CIO, Connecticut
Learn how IT leaders are working to build a frictionless enterprise.
The Department of Homeland Security program helps agencies prepare critical infrastructure for disruptive cyberattacks and emergencies.
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