Digital Services Make Government More User-Friendly and Efficient
Digital services teams are mainly focused on making government technology projects more user-centric and designing modern web and mobile applications that connect residents to government services.
Digital Services Georgia says that it aims to “serve state agencies in Georgia with the latest, industry-standard best practices” as it handles “the design, development and training for web content and mobile apps.”
StateScoop reports DSG recently consolidated 90 agency websites “onto a common platform as the state pilots a new, streamlined, peach-accented website that puts the user front and center.”
Across the country, the Colorado Digital Service is following the USDS model and is focused on attracting private sector talent into government, including engineers, product managers and designers.
Kelly Taylor, head of CDS, tells StateScoop the agency, which was formed in November, is taking an agile development approach with a lot of two- to three-week “discovery sprints” and a strong emphasis on project management and user experience design. CDS is working on the state’s enterprise resource planning system, known as HRWorks.
“There’s a couple different ways Digital Service can help. The discovery sprint is one. Embedding as a team is another,” Taylor says. “We’ll be serving as product managers in different roles to move things forward.”
This kind of work is not glamorous, but it helps make government function better and in a more modern way. Other digital services teams focused on more citizen-facing solutions.
San Francisco Digital Services created “websites that make it easier for people to find housing, small business owners to find information and immigrants to find legal aid,” StateScoop reports. The team is also reconstructing the city’s overall website.
Whether digital services teams bring in private sector talent for tours of duty or are staffed by civil servants, they have the ability to transform government services. If your agency has not thought about how to be more agile and user-centric, it should. This is where government is headed and what residents expect. The time is ripe to make changes to meet those expectations.
This article is part of StateTech's CITizen blog series. Please join the discussion on Twitter by using the #StateLocalIT hashtag.