Feb 24 2021

Why Ransomware Protection and Digital Services Are Key State Government Concerns

How can state CIOs deploy the right IT solutions to enable the successful delivery of citizen services in 2021?

State governments continue to adapt as telework persists. Citizens’ needs are changing, remote work plans are evolving and state governments are looking for solutions that deliver for citizens while keeping operations running smoothly.

Many of these changing needs are centered around technology, and implementing the right IT solution helps lay the foundation for the successful delivery of citizen services. The National Association of State Chief Information Officers recently released its list of top 10 policy and technology priorities for state CIOs for 2021. Highlights from the annual list include cybersecurity, advancing digital government and prioritizing data management. State IT leaders must focus on these priorities to continue to provide efficient government operations amid unpredictable and rapidly evolving circumstances.

Protect Against the Continued Threat of Ransomware

Cybersecurity and risk management, unsurprisingly, top the list of priorities for state CIOs. Citizen data and its security should be at the forefront of state CIOs’ minds, as citizens’ personal information must stay secure and protected. States are targets for ransomware attacks because they possess large amounts of personal data. Further, state CIOs must not only focus on preventing ransomware attacks but on minimizing the impact in the event of an attack.

A critical aspect state CIOs must consider is their storage platforms’ data backup and recovery capabilities, as it is essential for states to quickly move through the remediation process and restore data after an attack. Having the fastest possible recovery time ensures states can avoid the significant organizational and financial impacts of protecting data while delivering citizen services.

With smarter attackers and more advanced technology, states must invest in their infrastructure to keep citizens and their information secure.

READ MORE: What are the key state and local government IT trends to watch for in 2021?

Embrace a Digital Revolution for Government Services

State governments across the country are looking to reframe their services through the delivery of digital government. As they deal with more information than ever, it is essential for states to have the right digital infrastructure in place to support operations.

Prior to 2020, many state governments were slow to roll out technologies such as chatbots and digital assistants. With an overnight shift to telework and remote services, states were forced to act fast and implement solutions that delivered those same services for citizens virtually. Accelerating digital transformation will allow states to grow in their capabilities and provide services to citizens more efficiently.

States must seek solutions that enable continued digital enhancement of state technology and programs. Integrated systems that embrace digital services will allow states to continue to support stakeholders for years to come.

EXPLORE: How can tech-fluent leaders make the case for investment?

Harness the Power of AI in Data Management

Data has the power to transform how states accomplish this mission by making them more effective and efficient. With technologies like artificial intelligence and machine learning emerging, governments are getting smarter by identifying data patterns that can benefit operations and improve citizen service.

States must have the right infrastructure in place to glean strategic insights from their vast troves of data. AI helps move research forward, and states must seek solutions that are simple, seamless and sustainable to continue delivering on their missions. The ultimate goal is to embrace AI and ML applications to manage citizen data more effectively and efficiently to drive outcomes.

2021 will present its fair share of challenges to state governments, but investing in the right storage and technology solutions will ensure safety and protection for all citizens.

The continued threat of cybersecurity attacks, the advancement of digital government and the evolving field of data management should be top of mind for state CIOs. Ultimately, investing in IT modernization will continue to advance the mission and deliver the best citizen services at the state level and beyond.

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