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New research from CDW reveals insights from AI experts and IT leaders.

Jun 02 2025
Artificial Intelligence

How State and Local Agencies Can Harness AI to Improve Services

Artificial intelligence can help governments in a number of ways.

While it may be obvious that artificial intelligence applications can help state and local agencies, it can be difficult to see exactly where and how to use them.

Here are some of the ways AI can transform state and local government services.

Click the banner below to learn how other organizations are approaching their AI strategies.

 

How Can Cities Use AI to Help Residents?

AI can analyze population growth, traffic patterns and infrastructure needs, enabling smarter urban planning. For example, predictive AI applications can help you identify future demand for utilities, such as water or electricity, well in advance and recommend future resource allocation.

DIVE DEEPER: AI makes city officials smarter, citizens safer.

Can Governments Use AI to Improve Social Services?

Through advanced data analytics, AI can optimize the delivery of social services. AI applications can help identify underserved communities, predict future needs or prioritize programs with the greatest impact.

KEEP READING: Digital government improves access to critical benefits.

What Can AI Do To Improve Public Safety?

AI-powered surveillance tools, predictive analytics and real-time monitoring can help agencies take a proactive approach to crime and respond faster to emergencies. It’s important to note here that implementation must be balanced with citizens’ rights and protections.

LEARN MORE: AI is already transforming law enforcement.

Can AI Help Governments With Cybersecurity Challenges?

AI models and analysis can help state and local governments take an active approach to security. AI models can continuously monitor networks to detect and block risks in real time and prevent disruptions to operations.

USE CASE: Government security ops detect threats with AI.

Can State and Local Agencies Use AI to Improve Citizen Engagement?

Sophisticated AI chatbots and virtual assistants can help agencies handle citizen questions 24/7, minimizing wait times and making it easier for citizens to interact with government services.

DISCOVER: AI is transforming public health.

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