Meanwhile, CDW's survey says most organizations have a documented AI strategy (75%), but only about a third (34%) have fully deployed their high-priority AI projects. About 98% of respondents say they have begun at least one AI project, while 48% say they have initiated three to five projects.
In addition to chatbots, StateTech has witnessed some common AI use cases across state and local governments including intelligent document processing and cybersecurity threat detection and alerts.
Governments Face AI Recruiting and Training Challenges
One of the biggest challenges to adopting AI cited in the CDW AI Research Report is a lack of qualified and trained personnel. In the survey, 26% of IT leaders say one of their biggest challenges is recruiting talent and training people. They agree they could do more if they had the right people; 62% say they have trouble executing otherwise good AI ideas.
Pennsylvania CIO Amaya Capellán has overcome this challenge in part through a ChatGPT project pilot. Capellán administers an enterprise ChatGPT platform that has empowered a large group of employees to experiment with it and discover applications for their work.
Through organizations such as NASCIO, government IT leaders can share the results of these types of experiences to enhance public sector understanding of AI use cases and improve their adoption across agencies.
