Digital Workspace

State Government Employees Cite Live Transcription as a Productivity Boost

Meeting participants report greater collaboration thanks to cloud-native AI capabilities.

Mickey McCarter is the senior editor of StateTech Magazine.

The 2024 State CIO Survey by the National Association of State Chief Information Officers ranked virtual meeting assistants and transcription as the No. 1 state government use case for generative artificial intelligence in business processes.

This specific use case is a powerful example of how government agencies can quickly gain access to AI solutions through cloud adoption and enhance collaboration while streamlining communication. Indeed, cloud-native AI capabilities readily improve meeting experiences through collaboration platforms.

AI can detect an active speaker and adjust video framing accordingly, guaranteeing optimal viewing for everyone. Or, government employees can use AI to ensure a focus on all participants equally by cropping and framing individuals to ensure everyone is given equal visibility.

Next-generation hardware, including beam-forming microphones and ultrahigh-definition cameras, can leverage AI enhancements to deliver a top-notch audiovisual presentation. And government users can switch on transcription capabilities to generate meeting notes, closed captioning or real-time translation, as needed.

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AI Pilot Programs Are Top of Mind for State and Local Agencies

Last year, Colorado CIO David Edinger initiated a pilot program that allowed state government employees to integrate the Google Gemini AI assistant into their workplace. As Edinger tells StateTech, the program proved to be a smashing success: State employees hailed Gemini for making them more productive.

A popular feature of the Google Gemini AI assistant called Take Notes for Me is built into Google Meet, but employees also can activate it at any time to summarize meeting notes and transcribe live or recorded conversations.

North Carolina and Connecticut are among the states using the ubiquitous Microsoft Teams collaboration platform, which also offers built-in AI-enhanced transcription features. Teams leverages a full range of cloud-native AI capabilities to dramatically improve meeting equity and quality.

StateTech sees the value of these AI enhancements to collaboration platforms in everyday meetings. While governments may have widely adopted Teams, Webex and Zoom several years ago to support remote workers, these platforms now include AI functions that make in-office meetings more productive and enjoyable as well. It’s now common to use framing and transcription capabilities in all meetings, regardless of the location of meeting participants.

These AI capabilities simply open doors for happier, more productive employees, who can put time back into more strategic work.

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