Folding AI into the Citizen Experience

Contact centers are the front line of citizen services, and the agents assisting state and local constituents are at the mercy of the resources available to them. Used responsibly and strategically, artificial intelligence can vastly enhance those resources.

Artificial intelligence adds enormous value to contact centers, especially when implemented on a solid IT foundation. Consequently, forward-looking state agencies all over the country are revamping their contact center solutions in preparation for AI.