Feature

Missi chatbot

Artificial Intelligence

Chatbots Open the Door to State Government Access

Generative artificial intelligence powers messengers that unify data to better serve citizens.

Suleima Salgado, Director of Telehealth, Telemedicine and Rural Health Initiatives for the Georgia Department of Public Health, oversees medical solutions in 159 counties.

Networking

With Telehealth, States Deliver Care to Remote Areas

Herminio Rodriguez, IT Director for Sarasota, Fla., recovered from a ransomware attack by using Veeam Software Backup & Replication.

Data Center

Cities and States Battle Ransomware Threats with Remote Backup Solutions

Mike Morrow (right), Manager of Technical Infrastructure for Ottawa County, Mich.,

Data Center

Offsite Data Storage Helps Local Agencies with Disaster Recovery

San Antonio Municipal Court Manager Jason Tabor spearheaded an effort to use videoconferencing to support remote court hearings.

Digital Workspace

State and Local Court Systems Adopt Videoconferencing to Save Time and Money

Minnesota CISO Aaron Call

Security

States Thwart Cyberthreats Farther from Their Targets

New Jersey CISO Michael Geraghty recognizes cybersecurity threats must be mitigated holistically as part of a greater security plan.

Security

State Cybersecurity Centers Nurture Solutions and Relationships

Graham Quinn, Executive Director of Philly311, eliminated antiquated servers, upgraded telephony, and implemented a radically different 311 system by moving to the cloud.

Cloud

Cities Move 311 Systems to the Cloud and Improve Citizen Services

After seeing video walls in the airports of Singapore and South Korea, CIO John Newsome realized he had to improve the Greater Orlando Aviation Authority’s game.

Hardware

Digital Signs Point the Way to a Brighter Future

Brian Viscuso, Manager of Systems Engineering, Henrico County, Va.

Data Center

Local Agencies Share Resources to Overcome Infrastructure Challenges

The city of Opelika, Ala., is a leader in what most people would call smart solutions, but its IT leadership focuses on the problems those technologies can solve.

Networking

Successful Smart City Projects Emphasize Citizen Rewards Now, Growth for Future

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