At the bottom of the scale are government agencies, where only 23 percent report making enterprisewide changes in support of digital transformation.
For governments, improved operational efficiency means a better experience for their constituents. “Many government agencies are bogged down by bureaucracy and/or outdated legacy technology systems. By improving how they roll out new initiatives and working to eliminate waste, public agencies can respond faster to constituent requests and offer better services,” the report states.
Create a Clear and Coherent Digital Strategy
In the report “Delivering the Digital State: What If State Government Services Worked Like Amazon?” by Deloitte Insights, William D. Eggers and Steve Hurst write that states can start down the path of digital transformation with little investment.
States should first develop a strategy, the analysts say. States with a clear, coherent digital strategy are likely better equipped to respond to opportunities and threats, and are more likely to foster innovation and collaboration. The strategy should consist of a roadmap that addresses the key elements of digital transformation: culture, leadership, workforce and procurement.
States should also centralize their digital efforts.
With smart planning, states can seize the opportunities presented by digital transformation. Understanding, building and focusing on the appropriate priorities will empower government officials to collaborate to produce healthier and happier cities, counties and states.