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May 13 2025
Networking

Enhancing Citizen Services With Open Edge Platforms: A Roadmap

The public sector has begun eyeing open platforms for edge computing to improve public safety, optimize infrastructure and enhance the citizen experience.

Across the country, cities and states are at a critical inflection point. Public sector agencies must deliver more — and do it quickly — in areas such as public safety, urban mobility, crime prevention and environmental stewardship. 

To meet these demands, many cities are deploying intelligent infrastructure, embedding smart devices and sensors to improve traffic management, emergency response and public safety. As more sensors come online, agencies can harness data from a wide range of sources, analyze it using AI and share insights to drive smarter, more responsive urban management. 

But as many cities and states are finding out, every leap forward comes with its share of roadblocks. A major hurdle lies in the inflexible, outdated and fragmented technology infrastructure that underpins operations. This makes smart city upgrades complex, integration slow and leaves AI capabilities out of reach.  

In many cases, cities might think future proofing isn’t possible, and a full rip-and-replace effort is required — a costly and disruptive prospect for agencies already struggling with budget and IT staffing challenges. Thankfully, upgrading a city is not an all-or-nothing proposition. 

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Smart, open edge platforms are modular, AI-ready systems designed to transform how states and cities manage transportation networks and more.  

These plug-and-play ecosystems offer the flexibility and capabilities agencies need to transform city operations, extend AI practically everywhere and elevate the citizen experience without ripping and replacing existing investments. 

What Are Open Edge Platforms? 

Open platforms, placed at the edge, are adaptable, modular technology systems that provide powerful compute capabilities at the local level and that evolve with an agency’s needs. Built on open standards, application programming interfaces (APIs) and flexible architecture, they allow state and local governments to seamlessly integrate new smart city tools with fast, powerful processing for common city needs without overhauling existing infrastructure.  

Open platforms work by ingesting data from a range of sources — including edge sensors, internal applications and public portals — and analyzing it at the source while supporting advanced analytics in the cloud.

These adaptable platforms allow agencies to modernize incrementally, reusing what works, replacing only what’s necessary, and layering on advanced features such as real-time AI and edge orchestration (the back-end systems that help cities and counties manage fleets of edge devices).  

RELATED: Balance speed and practicality at the network’s edge.

For example, with open edge platforms, transportation departments can seamlessly add new edge devices for smart intersections or incorporate AI into streetlights to collect data on public safety and air quality, all without ripping out what’s already working. 

Open edge platforms also support newer technologies — such as 5G, edge AI and hybrid cloud — so, as cities modernize, their platform evolves with them. This protects investments and enables quick adaptation to new policies, funding options or security requirements. 

Transforming Urban Life: Real-World Citizen Service Improvements 

With AI at every data point, cities can quickly develop and deploy video and AI solutions to satisfy emerging use cases across cities, transportation and critical infrastructure.  

For instance, using generative AI and agentic AI capabilities, traffic controllers can easily query sensors and data points across hundreds of intersections to trace vehicle movements and identify license plates and vehicle trajectories, supporting critical efforts such as criminal tracking and Amber Alerts. 

Open edge platforms are already making a difference in citizens' lives, and the use cases are expanding:  

  • Emergency response. AI-enabled intersections reroute ambulances in real time after an incident.
  • Smart parking. Open APIs connect sensors, apps and payment systems, increasing convenience and enforcement.
  • Smart traffic signals. Open architectures power connected traffic signals, using AI and sensor data to optimize flow.
  • Digital inspections. Mobile-first inspections update records instantly with photos and notes.
  • Transit updates. Open data feeds power live updates via apps and dashboards.
  • Air quality monitoring. Environmental sensors feed open platforms, informing city officials and residents of real-time conditions. 

Texas Eyes Open Edge Platforms to Make Roads Safer 

Open edge platforms are already addressing challenges and helping states stay at the forefront of technological advancements. One notable example is the Lone Star State.  

As part of its Road to Zero goal of eliminating roadway fatalities by 2050, the Texas Department of Transportation and the University of Texas at Austin’s Center for Transportation Research are piloting an intelligent traffic management system based on a modular, edge-AI platform. 

This system facilitates vehicle-to-infrastructure communication by analyzing traffic camera feeds in real time with powerful processing at the edge to detect incidents such as stalled vehicles and wildlife. When a hazard is detected — such as an accident beyond the line of sight — drivers are alerted, averting further incidents and enhancing safety. 

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Getting Started With Open Edge Platforms 

When deploying open platforms, it’s important to assess needs and follow a structured approach to deployment. Here are some best practices: 

Leverage Existing Infrastructure

Use existing devices and sensors as a foundation. Open platforms are designed to work with existing infrastructure, such as city-owned cameras, connected traffic controllers or environmental sensors. 

Start With a High-impact Use Case

Show value quickly by focusing on a use case that solves a visible problem; for example, predicting bus delays or improving pedestrian safety at key intersections

Adopt Preintegrated Bundles

Use trusted open-source or prevalidated software suites that reduce complexity and cost. 

Use Pilot Programs to Test and Refine

Run pilots in a single corridor or department, measure results and iterate before scaling city- or countywide. 

Prioritize a Safety-First Architecture

Given the critical nature of public systems, open platforms must feature strong encryption, granular access controls and comprehensive audit trails. 

Tap Into Funding

Align projects with federal grants (such as USDOT SMART grants) that prioritize open platforms and interoperability. 

Partner Wisely

To accelerate deployment and reduce risk, collaborate with vendors and ecosystem partners familiar with open standards–based deployments. Also, partner with universities, regional councils and national networks to share lessons and reduce upfront development time. 

Open Edge Platforms Are the Future of Smart Cities 

In the race to build smart, safe, connected and resilient cities, it’s not about ripping everything out and starting from scratch. It’s about building smarter on top of what agencies already have. Open edge platforms offer a path to transformation that’s practical, cost-effective, future-ready and sustainable — delivering insight, service and safety at every turn.

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