Agencies Need to Use Tech to Place Citizens First
Digital transformation electrifies government IT through several avenues — whether through smart city connections, mobilizing remote workers or communicating to constituents through video or chat.
When connecting platforms with diverse functions, agencies must take care to connect them seamlessly in ways that transcend traditional silos — still a challenge in government today. Agencies may still have freedom to invest in the platforms best suited to their purposes, but good governance requires an integrated approach that moves information between those platforms and provides data to the public when required.
IT managers should collaborate to synchronize outcomes and ensure the steady flow of information across their domains. By doing so, they open the door to citizen participation.
As Deloitte notes in a recent article, “Citizen experience in government takes center stage,” and strong programs consider human-centered design from “the outside-in.” Human-centered design can “increase program buy-in, improve processes and efficiencies, and lower errors and costs in government programs,” Deloitte states.
And in doing so, government officials can ensure an informed and engaged public.