1. Data Migration for State and Local Government
RPA bots can transfer data from one government legacy system to another or trigger data actions in response to predefined events. Bots can also perform validation and deduplication to reduce storage costs and increase data quality.
There is a risk of human error with manual data migration, as people may perform the process differently each time. With RPA, bots perform the action identically each time to avoid errors.
State and local governments can leverage workload automation solutions to centrally monitor data migration and transfers. Centralization is best described as organizing all data-related processes via a single pane of glass, improving awareness and agility.
2. Public Sentiment Analysis Made Easy
While civil servants would need significant time to trawl through social media data, RPA bots are quick and efficient at scraping and processing this data.
State and local governments can use this to determine public sentiment by analyzing civil discourse on sites such as Facebook, YouTube and TikTok. Bots can scrape comments, ratings or general posts relating to government services.
By combining data from multiple social media sources, government agencies can strategize and optimize public services in accordance with the demands of constituents.
3. Data Entry with Boosted Security and Protection
Data entry is time-consuming, and errors can occur when data is entered incorrectly. Government organizations can leverage RPA bots to add data to systems in compliance with data entry requirements and regulations.
RPA facilitates data entry for reports, letters, memos, claims and court records. The technology supports both structured and unstructured data.
Since most data entry involves highly sensitive and personally identifiable information, RPA bots also improve security and data protection. For example, RPA can deftly process General Data Protection Regulation compliance during data entry.