Software

3 Ways Microsoft Copilot Studio Can Boost Your Productivity

Windows 11 offers helpful artificial intelligence capabilities.

Jeremy Neukirch has over 20 years of professional services experience both as a pre-sale and a delivery consultant. Neukirch has experience with the following technology solutions: Microsoft Dynamics, Microsoft 365 and Power Platform. As a pre-sales consultant, he enjoys working with customers to help them align technologies and services to drive business value.

Microsoft recently announced agent flows for Copilot Studio that simplify workflow automation, which is an especially valuable feature for small or overburdened IT teams. As AI assumes a more important role in government, state and local agencies will benefit from being able to more quickly and easily leverage its capabilities.

With that in mind, here are three ways that Microsoft Copilot Studio can boost productivity for state and local agencies.

1. Configurable Virtual Assistants for Custom Functions

The primary value Copilot Studio brings to agencies dealing with vast and/or varied amounts of data is its user-created virtual assistants. Users can configure these skilled bots based on a large corpus of knowledge to help answer common questions and troubleshoot problems.

Employee handbooks are one example: Virtual assistants can quickly field user questions, from how many vacation days they receive to specifics on the cell phone reimbursement policy.

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2. Simplified Automation to Achieve Quicker Efficiency Gains

Governments are often understaffed, so time is of the essence. Employees can gain an edge by automating certain tasks for time savings.

Copilot Studio enables users to create a cloud flow that performs tasks automatically after being triggered by a designated event. With the click of a button, users can turn a conversation into actionable tasks using custom topics and artificial intelligence prompts. Copilot Studio’s automation can also help resolve IT issues by leveraging AI-powered agents to look up tickets and answer questions for a self-service experience.

ASSESS: Is your agency ready to make the most of Microsoft Copilot?

3. Copilot Extensibility Across Microsoft Ecosystems

Copilot extensibility gives an agency the ability to customize and extend Microsoft 365 Copilot with additional knowledge and skills. Deploy agents directly to applications including Microsoft Teams, SharePoint and Business Chat and give live results via AI-assisted summaries of important conversations.

Additionally, manufacturers have produced innovative hardware, such as enhanced keyboards that include a Copilot key that launches the Copilot app.

UP NEXT: Here’s what you need to know about AI PCs.

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