Feature

Missi chatbot

Artificial Intelligence

Chatbots Open the Door to State Government Access

Generative artificial intelligence powers messengers that unify data to better serve citizens.

Jim Hominiuk, Sammamish, Wash., IT Director

Security

States and Cities Benefit from Centralized Security Solutions and Leadership

Montgomery County (Pa.) CIO Anthony Olivieri began preparing for a telework environment as early as January.

Digital Workspace

How Agencies Moved Quickly to a Secure Telework Environment

CIO Jason Sankey expanded the Ohio Department of Job and Family Services’ rollout of Microsoft Surface Pros to his state’s counties earlier this year when the pandemic hit.

Digital Workspace

Counties Use Modern Tech to Improve Public Assistance Programs

San Jose Mayor Sam Liccardo

Cloud

San Jose Invests in Smart City Tech as a Force Multiplier

Anthony Ramos, Milwaukee County’s IT Manager of Infrastructure, knew his county had to move forward with network upgrades despite the challenges.

Networking

Refreshing Network Switches Pays Big Dividends for Counties

Cape Girardeau (Mo.) Police Chief Wes Blair sought body-worn cameras to improve transparency and record important evidence for prosecutions.

Public Safety

Public Safety Agencies Boost Situational Awareness with Tech in the Field

Election cybersecurity

Security

States Step Up Cybersecurity Efforts Ahead of the 2020 Election

Network Segmentation

Data Center

Network Segmentation Gives States Greater Visibility of Traffic

Ivan Phillips, Information Systems Director, Muskegon County, Mich.

Data Center

Why Active-Active Data Centers Fit the Bill for Local Governments

Betty Johnson, Administrator, Driver and Vehicle Records Division, Nebraska Department of Motor Vehicles.

Data Analytics

DMV Modernization Initiatives Deliver Big Benefits for Citizens

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