Software
NASCIO 2023: CIOs Work to Accelerate Digital Transformation
State governments accelerated digital transformation during the pandemic. As CIOs chart a course forward, what is on the horizon for digital transformation? How are they harnessing new and refreshed technologies to enhance citizen services? And what more can CIOs do to create a smooth experience for their constituents? Minnesota CIO Tarek Tomes and Ohio CIO Katrina Flory share their perspectives.
For more insights from our coverage of NASCIO 2023, click here.
Participants
Tarek Tomes, CIO, Minnesota
Katrina Flory, CIO, Ohio
Video Highlights
- Generative AI and large language models can create more robust customer service tools to assist citizens.
- Chatbots can help citizens navigate state websites and access relevant resources more easily.
- States can get feedback from citizens to help inform their digital transformation roadmaps.
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