How a Human-Centered Design Supports Communities
Code for America works shoulder to shoulder with governments to develop and ultimately hand off a sustainable, effective delivery model that is resilient and efficient, allowing governments to focus on helping those who need it most.
We lead with human-centered design across our partnerships, which means we start by surfacing the needs of both clients and government staff, incorporating insights from the people closest to the problems we are trying to solve. This process helps us identify opportunities that will have the largest impact to reach and support the communities being served.
Key Steps Code for America Takes for Lasting Change
Code for America embeds our people within state agencies to ideate, iterate and scale. Together, we focus on building and maintaining solutions for long-term sustainability. We start small, make improvements and scale gradually.
These are the steps we take to create lasting change within an organization:
- Align on outcome and approach: We work with a state’s existing operational, technical and people systems, focusing the conversation on creating sustained service delivery after the partnership ends.
- Start small to test risky assumptions: We empower product teams to release regular updates. Smaller but more frequent improvements can identify opportunities to provide value while reducing the risk that comes with new features and expansions.
- Use feedback to refine and scale: At each step in the process, we integrate client and caseworker feedback loops to hear suggestions and prioritize product improvements. These feedback loops combine both qualitative and quantitative insights, like rich contextual inquiry, automated client surveys and smart A/B testing.