Undertake Modernization to Make the Biggest Impact
Not long ago, CDW polled state and local government officials on their drivers for harnessing digital transformation. Seventy-three percent said improving operational efficiencies represents the biggest opportunity to improve customer experience.
Officials might see the most dramatic customer experience improvements at the local offices of state departments of motor vehicles. Many state DMVs have embraced modernization in recent years, transforming their enterprises through the cloud.
For example, the Nebraska Department of Motor Vehicles recently set out to modernize its vehicle registration and titling system. The Nebraska DMV registers more than 2.5 million vehicles per year, resulting in roughly $720 million in revenue annually.
The new system went live in October 2019, enabling users to order specialty license plates online and allowing organizations using fleet services to complete registrations through the system.
The result is a more effective government and a more agreeable citizen experience, handily addressing NASCIO’s concerns around innovation and transformation and digital government.