In the city of Dallas, Interim CIO Brian Gardner needs to manage software licenses for a wide range of products, across a massive base of users. It can be a challenge.
“I have more than 40 departments that are doing more than 40 different things, from policing and fire to homelessness solutions and water, transportation, public works. They all do not move in unison,” he says.
Across those various departments, there are licenses for Microsoft, Adobe, Flexera and various others. Like other CIOs, Gardner needs to optimize those licenses to ensure users have what they need, and that the city is not overpaying to support unused licenses.
It’s a complex undertaking, but managed service providers and the appropriate tools can help.
Experts say that for many cities, third-party vendors can assist in managing the licensing situation.
That kind of help becomes especially important at a time when it’s all too easy for city employees to bring in new software on their own, says George Smith, a member of CompTIA’s SaaS Ecosystem Advisory Council.
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