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Municipal leaders use experimentation, analytics and artificial intelligence to improve public services responsibly.

The city built its public safety data operation from scratch to target violence prevention efforts and find gaps in programs.

The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it didn’t work out.

Kevin Cusimano, CIO of the Indiana city, discusses resilient infrastructure, public safety, artificial intelligence and digital services.

The Connecticut city’s chief innovation officer discusses governance and embracing responsible innovation across city government.

Melody Zyburt explains how the Arizona city uses SCADA, AMI smart meters and regional partnerships to improve efficiency for its water utility.

Smart lighting can save money, improve safety and build public trust.

Public-sector leaders must strike a balance among insight, cost and power consumption. Here’s what that looks like in practice.

Local government IT leaders from Connecticut, Virginia and Wisconsin share strategies for AI, data governance and culture change to make digital services work for residents.

City tech chiefs from Hartford, Conn., and Corona, Calif., urge governments to harness artificial intelligence now, prioritizing governance, data security and staff training.