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Nov 25 2025
Security

MDR vs. XDR: How State and Local Agencies Can Choose (and Use) the Right Fit

This guide explains MDR and XDR in simple terms for state and local governments: Start with EDR, use MDR for 24/7 help, add XDR to cut noise and speed response.

When attackers don’t keep office hours, neither can defenders. That reality is driving state and local governments to weigh managed detection and response (MDR) against extended detection and response (XDR) — and, in many cases, to blend them.

Private sector experts say knowing when to turn to particular solutions can make the difference for time-starved public sector teams.

What Is Managed Detection and Response?

MDR is a managed service that monitors, investigates and responds to threats on the government’s behalf, 24/7. Instead of waking an on-call analyst at 3 a.m., an MDR team triages alerts, takes action (such as killing processes or quarantining files) and hands back remediated systems, plus a report.

CrowdStrike’s Falcon Complete team described its remit this way during a Nov. 5 webinar: The value is “end-to-end remediation,” rapid deployment and “immediate value,” so customers aren’t waiting months to be protected.

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Harrison Clark, a Falcon Complete specialist, said their analysts lean hard on finished threat intelligence to get ahead of adversaries. “We’re building an idea of what is an adversary’s playbook. As soon as we start to get any really early warning signs that they’re trying to run this play in a customer’s environment, we know exactly what to do to ruin that play,” he said.

Desmond Thomas, another Falcon Complete specialist, added that the service aims to drive environments to a “predetection state,” and when a user clicks a malicious link, analysts already “have a pretty good idea” of the precise response to minimize disruption.

In short: MDR is people-plus-process at speed. In fact, CrowdStrike noted their analysts typically get “hands on the keyboard within 10 minutes, on average,” during a critical event.

What Is Extended Detection and Response?

XDR is software that correlates and analyzes telemetry across multiple domains (endpoints, identities, cloud workloads, email and more) to improve detection quality and response speed. Think of it as the platform that helps human responders see the whole chessboard and act across it.

Harrison Clark’s playbook analogy helps here: The more cross-domain signals administrators collect and fuse, the more confidently (and earlier) they can spot the “opening moves” of an attack and counter them.

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MDR vs. XDR: Key Differences and Best Use Cases

Who “does the work?”

With MDR, a provider’s analysts monitor and respond 24/7, escalate only what truly needs the customer’s attention, and return clean systems. It’s ideal for resource-constrained IT security shops or small teams that need overnight or off-hours coverage, say the CrowdStrike experts.

XDR is the platform a government IT team (or MDR provider) uses to unify detection and orchestrate response across tools. It shines when admins want better signal quality and faster, more consistent actions across endpoints, identity, email and beyond.

Governments might choose MDR when they lack 24/7 staffing, need immediate incident response maturity or face strict uptime expectations. They may double down on XDR when an agency already has multiple security controls deployed and wants to raise detection quality by correlating signals and standardizing response across domains.

Thomas pointed out that many recent intrusions pivot on credential abuse; effective response now routinely spans endpoint actions and identity countermeasures (revoking sessions or disabling accounts, for example) to cut off attacker access.

Lou Karu
MDR is more of a managed third-party solution, where you’re engaged with a service provider to provide that solution.”

Lou Karu Vice President for U.S. SLED, Rubrik

EDR vs. MDR vs. XDR: How Do They Compare?

Lou Karu, vice president for U.S. SLED at Rubrik, puts it plainly: Agencies don’t have to “pick a team” so much as decide who will run detection and response, and how they’ll recover when something breaks.

“MDR is more of a managed third-party solution, where you’re engaged with a service provider to provide that solution,” Karu says — often the fastest way to round-the-clock coverage when staff is thin. “XDR is more of an in-house managed tool that security operations teams usually manage.”

EDR protects endpoints with behavioral detection, investigation and response. “We would hope that everyone’s got a modern EDR product at this point,” says Eric Marchewitz, a field solution architect for CDW Government, adding that there are still holdouts on legacy anti-virus who should “move off that as soon as possible.”

MDR adds a provider’s people and 24/7 operations on top of government tooling to triage, contain and remediate incidents for agencies. For governments, the case is compelling because “a lot of the breaches are occurring during off-hours,” Marchewitz says, and public schedules make agencies “particularly vulnerable” during holidays and shutdowns.

XDR is a unifying platform that correlates telemetry across domains to reduce false positives and speed response — either for government in-house IT team or for an MDR provider. Clark framed it as knowing the adversary’s “chess moves in advance” because you’ve seen the playbook across many environments.

READ MORE: Secure cloud solutions boost citizen services.

What’s the Right Mix for State and Local Governments?

Start with modern EDR, then layer MDR if an agency can’t staff 24/7 (or wants faster time to value) and expand toward XDR as the environment and needs mature, experts say.

Marchewitz recommends governments begin with a pragmatic assessment to identify control gaps: “We do have a low-cost assessment for state and local governments that really focuses on what we would call the CIS Top 18” — referring to the Center for Internet Security’s 18 Critical Security Controls — “That’s a good place to get started and to understand where your gaps are.”

He warns that agencies’ historical ability to “fall back to paper” is fading: “You’ve got body cams and all these additional pieces that you can’t necessarily just flip back to a paper, manual process anymore.” That means disruptions will have greater citizen impact in the coming years.

From the MDR provider side, Thomas emphasized that analysts strive to act surgically and with context to avoid unnecessary disruption: quarantine what’s malicious, kill only the relevant processes and confirm behavior against what’s normal for that user.

Clark underscored why this context matters: The combination of high-fidelity telemetry and finished intelligence lets analysts counter “early warning signs” before an intrusion becomes an outage.

For many states, the decision is about delivery model and mission scope.

“It depends on how the state is going to deliver Security as a Service,” Karu says. Central IT may need to support multiple agencies with different needs and workloads, which “could be a combination of both” MDR and XDR. “Having a partnership with both is important.”

Staffing realities often nudge buyers toward MDR. Asked whether workforce shortages are influencing choices, Karu doesn’t hesitate: “100%. I hear that a lot — getting skilled cybersecurity people on staff is very challenging.”

At the same time, “customers who are looking at an XDR solution might be doing that because it’s an extension of tools they already have. They don’t want to introduce yet another new thing because of budget constraints,” she says

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What Are State and Local Leaders Securing Right Now?

Karu sees three priorities that cut across MDR/XDR decisions — and land squarely in cyber resilience:

  • Microsoft 365 resilience.Microsoft 365 is much more of a critical application today” — powering procurement workflows, HR portals and internal sites. “When you cripple Microsoft 365, you cripple access to so many applications that are necessary now to deliver constituent services.” Agencies need protection and rapid recovery plans if ransomware hits.
  • Identity resilience in the cloud. As apps move into Azure, access often hinges on Entra ID. “Bring down that access point, and you cripple an agency that thought they were delivering more robust services by bringing an application to the cloud,” Karu says. Extending protection and recovery to identity is now table stakes.
  • Insider risk. Replication across regions isn’t enough. “We might have it replicated to another region, but we haven’t protected it should someone get admin control; perhaps it’s even an internal user,” Karu says. The test is whether you can recover and redeploy quickly if controls are abused.

That’s where Karu positions Rubrik: Whatever government IT admins choose for detection and response, Rubrik Security Cloud becomes the management plane for backup, cyber recovery and resilience, “regardless of whether your data is on-premises, in Software as a Service like Microsoft 365, or in the cloud.”

Agencies can start with the highest-risk area — Microsoft 365 protection, identity resilience or data center workloads — and still manage it all in one place.

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