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DIGITAL WORKSPACE

Folding AI into the Citizen Experience

StateTech Digital Workspace

DIGITAL WORKSPACE

Folding AI into the Citizen Experience

Contact centers are the front line of citizen services, and the agents assisting state and local constituents are at the mercy of the resources available to them. Used responsibly and strategically, artificial intelligence can vastly enhance those resources.

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DIGITAL WORKSPACE

Citizen-First Contact Centers

Digital Workspace Contact Centers

DIGITAL WORKSPACE

Citizen-First Contact Centers

Artificial intelligence adds enormous value to contact centers, especially when implemented on a solid IT foundation. Consequently, forward-looking state agencies all over the country are revamping their contact center solutions in preparation for AI.

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HybridRemoteWorking

The Right Conferencing Tools Can Promote Meeting Equity
Person working remote

Hybrid Work Strengthens Delivery of Citizen Services
Person navigating digital landscape

Tech Trends: Government Digital Transformation: E-Payments and E-Procurement
Image of in-person workers in a conference room holding a video call with remote workers.

How State CIOs Can Build a More Resilient Workforce
Tarek Tomes, Minnesota CIO

NASCIO 2023: CIOs Work to Accelerate Digital Transformation
Encryption with a padlock icon on the virtual interface.

Local Technology Leaders Share Their Top Priorities
Soto hero.

Review: Microsoft Teams Rooms Pro Gives Everyone a Seat at the Conference Table
Person using VR to attend meeting

How States Might Navigate the Metaverse
Texas State Capitol in Austin, TX.

NASCIO 2023 Midyear: State IT Leaders Continue Discussion on Retaining Cyber Talent
People meeting virtually

Modern Workspace Management Builds on the Benefits of Classic Telework
Hybrid Work

Hybrid and Remote Work Present New Challenges for Building Managers
Person sitting in a living room on a laptop.

Fact or Fallacy: Digital Workplaces Involve Far More Than Purchasing Solutions
MWM HERO

Modern Workspace Management's Flexibility and Agility
MWM Hero

Agencies Embrace Modern Workspace Management for Distributed Workforces
Texas CIO Amanda Crawford is accelerating adoption of digital services for state agencies.

Q&A: Texas CIO Amanda Crawford Accelerates Digital Service Adoption
Virtual courtroom technology illustration

Courthouses Boost Audiovisual Capabilities for Virtual Hearings
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How the Civil Court System Has Embraced Remote Technology
Close-up blind person hands using computer with braille display or braille terminal a technology assistive device for persons with visual disabilities.

The Pandemic Has Highlighted the Need for Accessible Technology in Government

Hybrid work

4 Ways State and Local Agencies Can Swiftly Transition to Hybrid Work
Virtual Desktop as a Service

Virtual Desktop as a Service Is Key to State and Local Agencies’ Hybrid Work Plans
Nick Crispino, Information Systems Manager for Newburgh, N.Y., can now help more city employees at a faster pace thanks to virtual desktop infrastructure

Cities Turn to Remote Access Tools to Support the Business of Government
Hybrid workspace

Hybrid Work Is Here to Stay for State and Local Agencies, IT Influencers Say

County government

What Are Counties’ Top IT Priorities in 2021?

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